Sobre esta vaga de Partner Success Manager - ServiceTitan na Guild Garage Group

Guild Garage Group · Remoto · Remote

🚀 ServiceTitan Partner Success Manager (PSM) – Residential Home Services (Garage Doors)

Guild Garage Group

Remote Position | $90,000 – $110,000 annually | Reports to VP of Integrations

Position Summary:
The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.
The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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Key Responsibilities

Partner Lifecycle Management

Serve as the primary ServiceTitan partner for assigned brands
Guide brands from onboarding through operational maturity
Build strong relationships with leadership and operational teams
Ensure successful adoption of Guild Garage Group standards and best practices

Onboarding & Implementation

Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
Translate legacy workflows into scalable ServiceTitan processes and Guild standards
Project manage onboarding timelines, deliverables, and go-live execution
Travel onsite for 1–2 weeks during go-live to support launch and stabilization

Training & Coaching

Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
Provide ongoing coaching to improve adoption, consistency, and operational performance
Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement

Support & Continuous Improvement

Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
Identify opportunities to improve workflows, efficiency, and overall platform utilization
Support rollout of new tools, processes, and operational initiatives across brands

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Qualifications

Expert-level knowledge of ServiceTitan
Experience onboarding and supporting multi-location service businesses
Strong training, facilitation, and coaching skills
Proven project management and implementation experience
Ability to manage multiple brands and priorities in a high-volume environment
Strong communication, organization, and problem-solving skills
Willingness to travel as needed for onsite onboarding and support

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What Success Looks Like

Smooth onboarding and successful go-live execution
High ServiceTitan adoption and process consistency across brands
Improved operational performance and KPI achievement
Strong partner relationships and long-term engagement
Continuous improvement mindset across all assigned locations

What we have to offer you!

Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
Employee Discount
Employee Referral
You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Ready to Join Us?

If you’re a ServiceTitan expert who loves building scalable systems, managing complex integrations, and driving real results, we want to hear from you!

👉 Apply today and become a key player in the future of Guild Garage Group.

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$90,000—$110,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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Sobre a Guild Garage Group

Join Guild: Your Future Starts Here

At Guild Garage Group (GGG), we’re not just opening garage doors—we’re opening career opportunities.

Guild is a first-of-its-kind alliance of leading garage door brands, united by a shared mission to deliver unmatched residential service and craftsmanship. We are not a traditional private equity firm or a large faceless competitor. We are a community of owner-operators, bonded by values, built on trust, and committed to growing together.

Why Join Us?

When you become part of the Guild network, you’re joining more than a company—you’re joining a movement. Our brands stretch across the country, offering stable careers, room to grow, and the kind of support that only a strong coalition can provide. Whether you're a technician, installer, dispatcher, office manager, or aspiring leader, there’s a place for you in the Guild family.

What Makes Us Different

We invest in people, not just profit. Guild preserves local leadership and teams, providing resources and tools to strengthen what already makes each brand great.
Employees stay. Cultures remain. Customers thrive. We believe in continuity and care, honoring the legacy of each business while elevating it with new capabilities.
We grow through partnership. Our growth model is rooted in respect, collaboration, and shared success—not corporate takeovers.

How We Got Here

The garage door industry is changing—and Guild is leading that change with integrity and intention. We partner with local companies in all phases of their journey, whether they’re scaling up, planning for succession, or seeking a long-term exit strategy. We meet them where they are, and we help take them where they want to go.

A Guild for the Modern Era

Historically, guilds protected craftsmanship, upheld standards, and elevated the trades. At GGG, we’re doing the same in the modern age—raising the bar for what a career in the trades can look like. Through mentorship, career paths, and shared values, we’re building a network where talented individuals can thrive.

Find Your Role. Grow Your Career. Be Part of Something Bigger.

Come work with one of the many respected brands under the Guild umbrella and discover how your skills can shape the future of residential service. Whether you're just starting out or bringing decades of experience, there’s a place for you in the Guild.

Your craft. Your future. Your Guild.