Sobre esta vaga de Partner Development Lead Manager - Android Enterprise na Tsmg
Tsmg · Presencial · London
Job Overview
We are looking for a Partner Development Lead Manager to support the Android Enterprise partner ecosystem in the EMEA region. In this role, you will work closely with Business Development, Enablement, Engagement and Solutions Engineering teams to help Partners complete their onboarding, training and validation requirements.
You will monitor Partner progress, prepare reports, identify issues and provide guidance and recommendations to help Partners successfully achieve their required expertise and deliver high-quality support to their customers.
This role is ideal for someone with experience in IT partner programs, channel management or the mobility ecosystem, who is highly organized, analytical and comfortable working with multiple teams and stakeholders.
Key Responsibilities
Collaboration with Regional Enablement & Engagement Teams
- Obtain regular updates on Partner onboarding and validation status.
- Communicate which Partners are ready to undertake training.
- Obtain learning completion reports and update status trackers.
- Highlight training compliance issues to the Business Development team.
- Notify the Engagement team when Partners complete their validation journey.
- Ensure Partners are aware of available resources and guide them on how to use them effectively.
- Work with the Head of Business Development for the assigned region to obtain the list of P0/P1 Partners.
- Regularly report Partner onboarding and validation status against regional targets.
- Identify and highlight individual Partner account issues that require Business Development attention.
- Obtain updates on Product Excellence validation.
- Identify issues affecting validation progress and take appropriate remedial action.
- Collect Partner feedback and escalate issues to the relevant teams.
- Guide Partners toward resources such as:
- Training
- Product documentation
- Knowledgebase articles
- Discussion forums
- Highlight relevant issues to the Business Development team.
- Work with Solutions Engineering to review Partners’ ability to provide high-quality support to their customers.
- Where issues are identified, guide Partners toward resources that can improve service delivery, including training, knowledgebase articles, support templates and discussion forums.
Collaboration with Solutions Engineering
Collaboration with Business Development
Collaboration with Partner Escalation Desk (PED)
Minimum Qualifications & Experience
- Bachelor’s Degree or equivalent professional experience
- 3–5 years of experience working with Channel Partner Programs with IT vendors
- Preferred experience working within the mobility partner ecosystem, including:
- Carriers
- Device resellers
- Device manufacturers
- Enterprise mobility management vendors
- Security vendors
- Advanced spreadsheet knowledge, preferably Google Sheets:
- Reporting
- Charts
- External data sources
- Salesforce CRM:
- Report creation
- Salesforce navigation
- High attention to detail
- Excellent written and verbal communication skills
- Strong time management
Required Soft Skills
Required Technical Skills
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