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Job Description

Position Description

Department:  Center Operations

Entity:  Team Members affiliated with Joint Ventures

Job Relationships

Responsible to: Regional Operations Manager

Assignments received from: Regional Operations Manager           

Positions supervised: None

Job Summary

In a collaborative manner, the Paramedic provides support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization and communication.  Responsibilities include front desk registration, patient vital sign collection, social and medical history collection, point of care testing, medication administration, and provider assistance within office procedures.

This role completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our core values of Collaboration, Innovation, Diversity and Inclusion, Courage and Integrity and Accountability. 

Job Requirements

Education

• High School Diploma or equivalent, required.
• Associates Degree, preferred.
• Passed the Paramedic licensure examination

Work Experience

• 0-2+ years of Paramedic experience
• 3+ years of Paramedic experience preferred
• Pediatric care experience preferred

Required Licenses/Certifications

The following certifications are required upon hire:

• State Paramedic Certification
• Basic Life Support (BLS) required at time of hire

Additional Knowledge, Skills and Abilities Required

• Demonstrated competency in Electrocardiogram (EKG) testing and Venipuncture procedures
• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software

Core Competencies: 

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. 

Additional Knowledge, Skills, and Abilities Preferred

• Knowledge of Electronic Medical Records
• Point of Care Testing
• Proficiency in Microsoft Word and Excel
• Understanding of HIPPA

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Create and maintain a welcoming environment for patients by providing exceptional customer service.
• Verify insurance information and collect and process co-payments and deductibles.
• Schedule patient appointments for assigned center and/or coordinate provider referrals to assigned specialist.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding and maintain patient information confidentiality.
• Conduct interviews to verify patient information; record medical history and confirm purpose of visit.
• Prepare patients for examination by performing preliminary physical test vital signs and reporting patient history summary.
• Assist provider with patient evaluation and in office procedures.
• Notify providers of abnormal patient findings.
• Perform in office point of care testing including various medical conditions. Perform phlebotomy, dressing wounds/injuries, and EKGs.
• Perform and document daily controls and calibration of equipment by following operating instructions; troubleshoot breakdowns, maintain supplies, perform preventive maintenance, and call for repairs as needed.
• Perform BLS emergency care procedures and manage environmental emergencies
• Medication administration per protocols approved by the local Medical Director.
• Prepare set-up for various clinical procedures, including suturing, incision and drainage, foreign body removal, etc.
• Conduct intravenous catheter insertion, IV fluid administration, splinting, venipuncture and other related clinical procedures as needed.
• Performing courtesy call backs to follow up on patients.

All other duties as assigned.

Note:  this job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time.

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