Sobre esta vaga de Overnight Veterinary Care Coordinator | Customer Care Representative na Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare · Remoto · United States

Overnight Veterinary Care Coordinator (Remote) | 10 PM–6 AM

Heartstrings Pet Hospice | Fully Remote | Third Shift

Heartstrings Pet Hospice is hiring a compassionate Overnight Veterinary Care Coordinator to support pet families during our 10:00 PM–6:00 AM third shift.

This Fully Remote Veterinary Customer Service Care Position is ideal for someone with experience in Customer Service, Veterinary Reception, Healthcare Scheduling, Client Support, Funeral Home Reception or Funeral Home Assistants who is comfortable helping families through sensitive and emotional situations.

Heartstrings provides in-home pet hospice, quality-of-life support, and end-of-life veterinary care to families across the United States.

Compassion. Dignity. Respect.

What You'll Do

Answer incoming calls from pet families during the 10 PM–6 AM overnight shift
Provide calm, compassionate support during emotional and end-of-life conversations
Explain Heartstrings services and appointment availability
Gather and accurately document pet and family information
Schedule in-home veterinary appointments
Support families with hospice, quality-of-life, and end-of-life care questions
Coordinate with veterinarians and internal team members
Maintain accurate records and meet quality, attendance, and performance standards

Requirements

What We're Looking For

Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support
Excellent verbal and written communication skills
Compassion and emotional intelligence when assisting grieving or distressed families
Strong attention to detail and computer skills
Ability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems
Ability to work independently in a remote environment
Dependable attendance and punctuality throughout the overnight shift
Previous veterinary or animal-care experience is a plus

Benefits

Benefits

Eligible employees may receive:

Medical, Dental, and Vision insurance
Life Insurance (Basic, Voluntary, and AD&D)
Long Term & Short Term Disability Insurance
Traditional 401K
Retirement benefits
Generous Paid Time Off (PTO)
Employee wellness resources
Training and professional development
Pet-Related Benefits
100% Remote Work

Compensation

Hourly | Non-Exempt | Overtime Eligible

This position is hourly non-exempt and is eligible for overtime
Hourly pay is $16.50 Per Hour Starting
Long Term Growth

Join Heartstrings Pet Hospice

If you're looking for an overnight remote customer service job, third-shift call center job, remote veterinary receptionist position, veterinary client service representative job, remote pet care position, or overnight Veterinary Care Coordinator career, we'd love to hear from you.

Help pet families receive compassionate support when they need it most.

Apply today to join Heartstrings Pet Hospice.

Heartstrings Pet Hospice is an equal opportunity employer.

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Sobre a Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Thank you for your interest in joining Heartstrings Pet Hospice! We are excited to learn more about you and explore how your talents and passion can contribute to our mission of helping pets and their families during life’s most challenging moments.

We’d like to arrange an interview to discuss this opportunity further. Please reach out to Zachary Cutright, our Vice President of Operations, at [email protected] to coordinate a time that works for you.

At Heartstrings, we pride ourselves on fostering a supportive and compassionate environment not only for the families we serve but also for our team. Some of the benefits of working with us include:

Flexible scheduling to promote a healthy work-life balance.
A generous compensation package.
A comprehensive benefits package, including medical, dental, and vision coverage.
A collaborative team environment where everyone’s contributions matter.
A monthly bonus structure that rewards dedication and excellence.

We are thrilled at the possibility of working with someone as committed as you to making a positive difference. Please don’t hesitate to reach out to Zac to set up your interview or if you have any questions in the meantime.

We look forward to connecting with you soon!

Warm regards,

Shawn Martin

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