SUMMARY:

Under supervision of the Manager, Outreach Services, is responsible for covering at various Outreach Patient Service Centers (PSC’s), traveling to patient’s homes, Assisted and Long-Term Care (LTC) facilities. Performs responsibilities associated with the day-to-day PSC and Home Draw operations including customer service, training, patient registration, test ordering, venipunctures, specimen processing, specimen tracking and supplies in accordance with established policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible, and high-value services within the environment of a comprehensive integrated academic health system. Responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct. Performs all duties in accordance with hospital and departmental policies, procedures, and observance of universal precautions.

Demonstrates our shared values and customer service standards, represents a positive image, and takes extra measures to provide service excellence.

Use of personal vehicle. Adherence to Lifespan’s System-Wide Personal Vehicle Policy. Must have a valid driver’s license, proof of insurance and current vehicle registration. Maintain weekly mileage logs for submission and reimbursement. Documents hours worked for payroll purposes.

Works independently obtaining blood specimens from homebound patients, LTC, and assisted living facilities. Participate in on-call rotation. Completes efficient routes minimizing patient wait times and delays. Calls patient(s) prior to visit, leaves door knocker for missed appointments, notifies Home Draw Administration of any changes. Process specimens into laboratory for testing during on-call and varied hours when Processing staff are unavailable.

Requires on-call coverage at multiple patient service center locations. Flexibility is necessary. Works cooperatively with management in implementing new procedures and protocols and assists with problem resolution if needed.

Reviews requisitions to determine services to be performed. Review and accurately complete LifeChart and non-LifeChart generated lab orders. Reference pathology handbook/electronic lab guide and obtain additional clarifying information from physician as necessary for test orders. Performs registrations, enters test orders, medical necessity, Media Manager, specimen processing & tracking functions. Maintains Outreach Float Resource Binder.

Provides coverage at Outreach patient service centers (PSC’s) throughout RI and nearby Massachusetts.

Support day-to-day PSC operations, patient registration, test orders, venipunctures, ensures supplies and necessary equipment are readily available, routinely checks expiration dates. Assists with daily patient service center checklists, ensures tasks are complete and recorded by end of shift. Answers phones and perform routine clerical duties as needed. Don/Doff PPE as required. Deliver and maintain on-site laboratory supply inventory at LTC facilities.

Following Order of Draw, obtains blood samples from patient according to venipuncture technique. Obtain samples for specialized tests. Monitor patient for potential reactions including diaphoresis, sleeping, etc.Labels, dates, initials, records, and prepares samples appropriately for transport to laboratory for testing and analysis.

Adheres to all system-wide and departmental policies including but not limited to Departmental Call-Out Protocol, Unplanned Absences and Tardiness, Patient Identification and Verification, Patient Look-Up, Venipuncture and Specimen Labeling.

Performs other duties as assigned.

EDUCATION:

Acquired through high school plus accredited course through a licensed phlebotomy educational program, hospital, or a community college. Phlebotomy certification required.

EXPERIENCE:

Previous phlebotomy experience with demonstrated venipuncture proficiency and ability to function independently preferred.

Demonstrated customer service and communication skills and ability to effectively communicate with all levels, allay fears of patients and to perform other activities which require courtesy and tact.

Demonstrated knowledge and skills necessary to provide patient care with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Knowledge of blood collection equipment, anticoagulants used, special precautions and interferences and ability to implement principles of aseptic techniques.

Basic knowledge of anatomy, physiology, infection control, specimen processing, medical terminology, anatomic terminology, universal precautions, first aid and safety.

Manual dexterity and eye-hand coordination to perform venipuncture techniques and capillary puncture on adults, children and infants and visual acuity to distinguish chromatic colors.

SUPERVISORY RESPONSIBILITY:

Accountable for coaching, guiding, and directing Phlebotomists working at their assigned locations. Responsible for providing feedback to manager on any operational questions and/or concerns.

INDEPENDENT ACTION:

Functions independently with a broad scope of hospital and departmental policies, procedures, and practices in carrying out duties at satellite locations. Must have the ability to complete additional duties as required.

Refers specific complex problems to manager/supervisor where clarification of departmental policies and procedure may be required.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: