Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Oracle CPQ Senior Manager you will lead client-focused work within our Digital Core Modernisation practice, shaping sales technology solutions across the Oracle CX landscape and guiding work from design through delivery. As a Senior Manager you will lead large projects, apply sound judgment in complex situations, and bring a strategic point of view to client conversations while coaching teams through ambiguity and changing priorities. In this role at PwC, you will drive CPQ and revenue-focused advisory work, bring together functional and technical perspectives, and contribute to the delivery of scalable solutions that support business growth and operational effectiveness.

Responsibilities

- Leading Oracle CPQ client workstreams from strategy through deployment, aligning solution design with sales technology goals and revenue processes
- Advising clients on quote-to-cash process improvements across pricing, product configuration, approvals, and order handoff
- Directing senior stakeholder discussions to shape implementation scope, prioritize requirements, and address delivery risks
- Overseeing configuration of Oracle CPQ Cloud and connected tools across subscription management, revenue management, and billing functions
- Guiding teams through complex system design, integration planning, testing, and cutover activities for Oracle CX environments
- Translating business requirements into scalable solution designs that support sales, service, and revenue operations
- Coaching project teams on delivery quality, issue resolution, and practical use of Oracle and related revenue platforms
- Identifying opportunities to streamline quoting workflows, improve data flow, and strengthen process controls across the lead-to-revenue lifecycle
- Contributing to pursuit activities, proposal development, and client presentations for Oracle CPQ transformation opportunities

What You Must Have

- At least a Bachelor's degree
- At least 16+ years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
- At least one of the following: Oracle Cloud certification in Lead-to-Revenue or related Oracle Customer Experience (CX) Revenue Cloud applications
- Demonstrating Oracle CPQ implementation experience across client-facing transformations
- Applying Sales Technology or Oracle CX knowledge in complex delivery settings
- Leading large project workstreams with coaching and feedback
- Translating business requirements into scalable revenue cloud solutions

1. Strategic CX Leadership

• Define the enterprise-wide Oracle CX strategy aligned with business goals and customer experience objectives.
• Build a multi-year roadmap covering Oracle Sales, Service, Marketing, Commerce, CPQ, and CX Analytics.
• Drive digital transformation initiatives focused on customer-centric processes.
• Advise executive stakeholders on innovation, platform modernization, and best practices.

2. Solution Architecture & Platform Management

• Serve as the platform owner for the full Oracle CX Cloud suite.
• Oversee solution architecture, design standards, data flows, and integration patterns (OIC, REST APIs, middleware).
• Ensure high availability, scalability, and performance of CX applications.
• Evaluate new Oracle CX capabilities and lead adoption initiatives.

3. Program & Project Delivery

• Lead full lifecycle Oracle CX implementations, migrations, and enhancement programs.
• Manage delivery teams including internal resources, system integrators, and vendors such as Oracle.
• Oversee project governance, budgets, timelines, and risk management.
• Enforce quality standards across configuration, testing, deployment, and change management.

4. Customer Journey Optimization

• Partner with Sales, Marketing, Service, and Product teams to enhance customer touchpoints.
• Map and modernize customer journeys using Oracle CX capabilities.
• Implement automation, personalization, AI/ML, and omnichannel engagement solutions.

5. Data, Reporting & Analytics

• Drive CX analytics strategy using Oracle Analytics Cloud, CX Reporting, OTBI, and BI Publisher.
• Oversee customer insights, segmentation, dashboards, and KPI frameworks.
• Ensure data governance, quality, and compliance across CX platforms.

6. Team Leadership

• Lead and mentor CX architects, functional consultants, administrators, developers, and business analysts.
• Build a high-performing team culture focused on innovation, collaboration, and continuous improvement.
• Oversee resourcing, workload planning, and vendor management.

7. Stakeholder & Change Management

• Act as the primary liaison between business leaders and technical teams.
• Manage communications, training, and adoption strategies for new CX capabilities.
• Serve as an escalation point for CX operational or platform issues.

8. Compliance, Security & Risk Management

• Ensure CX platforms adhere to security, regulatory, and audit requirements.
• Oversee access controls, data privacy measures, and best practices for safe customer data handling.
• Implement risk mitigation strategies for mission-critical CX systems.

Travel Requirements

Job Posting End Date