The Operational Support Manager is a role with people management responsibilities focused on developing and supporting the technical management team while ensuring the highest standards of technical and operational delivery.

This role is equally about people and operations. It ensures that our teams have the right training and support to grow while maintaining operational efficiency.

You will lead team development, training programs, and succession planning, ensuring our people are equipped for both current and future demands.

What you'll do:

• Lead the studio’s technical management team’s recruitment, training and development strategy.
• Deliver effective performance reviews and personal development plans.
• Establish mentoring relationships and foster a culture of continuous learning.
• Work closely with Technical Managers and the Senior Manager to ensure training aligns with evolving industry trends and technologies.
• Ensure efficient resource management, aligning team skills with production requirements.
• Stay up to date with broadcast and production technology trends.
• Foster a positive, engaged, and motivated team environment.
• Ensure open and effective communication, keeping the team informed and aligned with business goals.
• Advocate for health, wellbeing, and work-life balance, ensuring the team feels supported.

What you'll Bring:

Essential criteria:  

• Experience in leading and developing teams, with a strong background in performance management.
• Experience within broadcast operations, with the ability to support both people growth and operational delivery.
• Excellent client-facing and stakeholder management skills.
• Proven track record in people development, with a strong focus on training. A leader, able to empower and inspire a high-performing team.

Desirable skills and experience: 

• A clear and confident communicator, able to liaise with all levels of the business.

How you’ll work 

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. 

Your office base  

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.  

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. 

Who we are 

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.  

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media. 

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