The function is accountable in the following areas:

• A good command of interpreting written English language.
• Ability to work well on own initiative and able to remain focused.
• Good organizational and time management skills with ability to meet deadlines.
• A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
• Confidence in asking questions and seeking validation.
• Ability to provide customer support through email, chat or phone calls
• Ability to support any volume-based customer facing or back-office requirement as needed by the business
• undefined

Qualifications/Requirements:

• Bachelor's degree in any field or has completed 2 years level in College without back subjects or incomplete units
• Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experience
• Fresh graduates can be accommodated depending on communication skills and behavioral aspect
• At least 1-2 years BPO/shared service or relevant experience
• Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Ability to work with deadlines
• Has great attention to detail
• Excellent English oral and written communication skills
• Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
• Amenable to work in ILO site

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.