Operations Senior Operations Analyst (BAND 3)

Overview: 

Cigna is expanding its deployment of Workforce/ Resource Management and Capacity Planning across the business as we fulfill our customer-centric mission to help the people we serve improve their health and well-being.  The Planning & Insight team determines the appropriate staffing/ resources needed to meet our customers’ expectations and within key business targets.  The team must possess the ability to visualize, articulate, and solve complex and complicated business problems and identify opportunities for innovation for our global verticals including employer segments, medical cost management, finance, and service operations.  These businesses are aligned under our health improvement to drive affordability and customer experience strategies; all with the common goal of identifying what works best – personalized for our customers.

RESPONSIBILITIES:

• Must be able to create data and cost models that assists in selecting appropriate staffing locations based on various requirements such as Skills, languages, regulatory and statutory needs
• Must be able to provide meaningful insights on resource utilization that is cost effective and meets all the business requirements.
• Must be able to clearly communicate recommendations to supervisors.
• Ability to translate and summarize analytical data findings into actionable recommendations
• Able to devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools.
• Contribute to or develop complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models.
• Must be able to understand forecasting, and associated staffing by multiple skills/work types
• Visualization needed to be able to provide actionable insights.
• Able to devise detailed resource optimization plans and implement the same on capacity models/tools.
• Design and devise solution for small to complex delivery projects, Alignment to business requirements, gaps in available processes and data, best path forward to delivery to business leveraging existing tools/ capabilities with sustainable solutions.

Competencies:.

• Manage relationships with business operations, finance and Manage workload assignments across environment achieving optimal performance
• Strong ability to multi-task in a fast pace operational environment
• Ability to effectively communicate, both verbally and in writing with various stakeholders & across levels.
• Proactively identify and initiate change to address performance and process issues.\
• Strong ability to multi-task in a fast pace operational environment
• Proactively identify and initiate change to address performance and process issues.

QUALIFICATIONS:

• Graduation in Business Administration, Finance or equivalent required
• Operational planning experience including forecasting will be preferred
• Experience 5 to 8 years
• Proficient in Microsoft Office, including:
  • Skilled in Excel
  • Skilled in PowerPoint
  • MS Access preferred
• Polished presentation Skills
• Experience partnering closely with Finance team & Operations team
• Good verbal and written communications skills and the ability to work effectively in a virtual team environment.
• Clinical Healthcare planning experience would be beneficial
• Knowledge on administering any WFM software, Avaya, CUIC or Cisco Phone System will be useful

CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

 We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.

 CIGNA is an Equal Opportunity Employer

About The Cigna Group