What You Will Do

The Operations Manager (OM) is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The OM monitors production volume and responds quickly to changing workflow conditions. This leader contributes positively to the facility’s key performance indicators while also mentoring and building a culture of safety among Associates to achieve a safe working environment.

Responsibility Statements

•Ensures all Associates understand and use safe work practices
•Completes safety observations of facility
•Determines the workload (production volume) for the night sent by corporate; monitors inventory movements in the facility frequently throughout the night
•Evaluates staffing needs to meet daily demand; reassigns Associates to new position according to available resources and skill sets to accomplish shift work within established times
•Works with Operations Supervisors to set associates up for success; achieves or exceed key performance indicators, safety, performance, and budget targets
•Receives and reviews inbound truck schedule; receives and reviews email from receiving train companies (e.g., pioneer rails) regarding incoming trains; schedules night accordingly and alerts Operations Coach
•Expedites receiving, picking, and shipping of priority product (e.g., Special Order Express (S.O.E.), Emergency Orders (EME), or Special-Order Sales (S.O.S.)))
•Resolves simple and complex warehouse management system issues as they occur
•Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.)
•Communicates effectively with associates and Performance Instructors regarding business objectives or current issues
•Works through the Operations Supervisors to build a work environment of engagement and inclusion
•Identifies and assists in implementing process improvements or new processes launched from corporate
•Travels to other facilities to assist when needed
•Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
•Participates in the process of hiring talented individuals for the team
•Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
•Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
•Provides resources and support to associates as needed
•Assists Supervisors with any issues that may arise that need the resolution of management
•Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested
•Helps associates on the team transition through change

What you Need to Succeed

Minimum Qualifications
•Bachelor's degree in supply chain management, transportation, industrial engineering, business, or related field or equivalent combination of work experience and education
•4 years’ experience in distribution center operations or related area
•Leadership experience with direct report responsibility
•Experience in mentoring and coaching others
•Proven record of complying with safety requirements

Preferred Qualifications
•Experience leading others through change
•Experience managing resources, time, and budgets
•Working knowledge of Microsoft Office including excel, access and/or Lowe's DMS system
•Experience taking a lead role in corporate-led initiative or leadership experience in another Lowe's supply chain network facility
•Experience building a culture of safety among subordinates and peers
•Bi-lingual skills, if applicable to the facility

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.