Job Title 

Job Description

Operations Manager

Location: Holyoke, Massachusetts

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking an Operations Manager to help build our newest facility. You will plan, develop, and lead a team within the Framebridge manufacturing business to excel in the areas of safety, quality, and customer deliveries. As an Operations Manager, you are accountable for developing and installing consistent assembly and material flow processes within their areas of responsibility. The processes and workflows will drive very high levels of safety, quality yields, and deliveries based upon customer order dates. The Operations Manager will develop their team to ensure that goals are met consistently. As an Operations Manager you’ll hold the highest levels of communication across the organization and on the floor to ensure the business performs at the highest levels.  

This Manager will maintain aspirations, based upon performance, to grow into a Plant Manager or another leadership role within Framebridge.  

As a Framebridge Team Member, You Will: 

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build.  We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As Operations Manager, You Will:

• Be responsible for meeting our goals for safety, quality, delivery and cost.  

• Drive improvement in processes through Lean/Kaizen events that lead to improved performance in the areas of safety, quality, delivery, and cost.

• Provide performance feedback and development plans for members of your team.  

• Lead an environment driven to achieve business results.

• Ensure your team is trained and skilled across processes for each job on the team.

• Encourage teamwork, cooperation, and ownership.

• Possess a winning-attitude, focused on attaining results through people and process development.  

• Accept continuous improvement as a value of the organization and be responsible for identifying performance

• Lead through a respect for people.  

Who You Are:

• Degree in Business or Engineering.

• Expertise in leading in a manufacturing operation.

• 5 plus years within a manufacturing environment.  

• Experience in delivering performance management feedback

• Demonstrated ability to implement continuous improvement activities.

Benefits & Perks:

• Full medical, dental, and vision benefits

• Generous retirement program — 401(k) and employer-funded pension plan

• Parental leave and return program

• Flexible Time Off and paid holidays

• Framebridge employee Free Frame codes and discounts

• Short-term disability and Life/AD&D Insurance

• Employee Assistance Program (EAP)

• Ongoing learning and development opportunities

• Commuter benefits

• Pet insurance

• And more!

Salary Information:

The base range is $108K – $114K, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.