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Hiring Unit:

Student Housing & Hospitality Services

Position Summary:
Reporting to the Associate Director, Conference, Events and Accommodations, the Operations, Housing and Conference Services Manager is responsible for managing the Student Housing and Conference Services unit.  The Manager will provide the planning, development, implementation and expertise required to ensure a sense of community, of enhanced student living, safety, customer service and the maintenance of university property and resources.  Foster a safe, clean and healthy environment for students, staff and guests.  Provide quality business operations to support the daily needs of students and staff including liaisons with the Residence Life team, the Residences Trades team, the Food and Dining Services team and the Protection and McGill Security teams.  Provide a structured project management approach for renovation and enhancement projects, including information technology initiatives and special projects assigned.  Responsible for the marketing and operations of the Summer Business and other commercial operations such as conference services, the McGill Official Hotel program, etc.  Responsible for developing operational standards and providing administrative direction to support the unit’s goals and objectives.  Ensures staff compliance with university policies and procedures and alignment of all activities with unit and university objectives.

Primary Responsibilities:
- Responsible for residence building operations (Carrefour Sherbrooke, La Citadelle and New Residence Hall) year-round, including summer business activities from May to August and periodic building inspections to identify and recommend needed replacements to stakeholders.

- Ensures the delivery of high-quality front desk services to students and summer business guests through the oversight, implementation and continuous improvement of operational procedures.

- Directly supervises approximately 29 employees (3 MPEX, 11 MUNACA, and 15 AMUSE Casuals) and sub-contracted housekeeping contract. Meets regularly with employees, setting short-term goals, providing coaching and training, setting deadlines, monitoring work, evaluating performance, preparing probation and trial period forms, monitoring vacations and absences, and making recommendations for new hires and merit increases with Human Resources.

- Acts as the resource person during emergency situations, ensuring that procedures and protocols are respected and training front desk staff on trouble signals and building security issues.

- Oversees, manages, and evaluates the delivery of student residence accommodations, including rooms, common spaces, furnishings, cleaning services, and customer service.

- Participates in the preparation of CFTs (Calls for Tender) with Procurement Services and follow up with service reviews.

- Participates in the development and implementation of policies, service operations, new initiatives and budget planning.

- Plans and prioritizes human resources in accordance with budget constraints, cost and quality standards; implement procedures and controls.

- Controls operational and administrative expenses ensuring budget targets are met.

- Acts as the on-site resource person with system providers and other units and sub-units.

- Oversees purchasing, inventory, shipping and receiving activities.

- Participates at internal and external meetings representing the unit, making recommendations and provide solutions.

- Responsible for the planning, management and administration of the Summer Business and Conference Services Program, including the development of a 3-year marketing plan.

Other Qualifying Skills and/or Abilities
Previous experience in a university or collegiate work environment an asset.  Operations experience in the hospitality industry an asset.  Knowledge of building management or property management an asset.  Demonstrated ability to supervise unionized teams.  Proven organizational and leadership skills along with excellent interpersonal, communication, decision making and problem-solving skills.  Able to prioritize and adjust to changing priorities and deadlines.  Must be self-directed and able to work autonomously and as part of a team in a dynamic environment.  Highly organized, self motivated and able to manage multiple requests at a time with a strong sense of urgency.  Composed under pressure with an ability to cope effectively with change.  Excellent interpersonal skills with proven ability to deal with confidential and/or sensitive situations with discretion, tact and diplomacy.  Proficiency in MS Office.  Experience with a hotel property management software an asset.  Knowledge of French and English. 

Additional Information:

Flexible work schedule may be required on occasion, especially during move-in and move-out period, some key dates during the summer and throughout the academic year.  Will be required to travel between the three residences (CS, LC, NRH).

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Job Profile: