Supervises a team of service engineers and service technicians and contributes to execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects (e.g., field service, repair) to customers.

Responsibilities:

• Executes comprehensive testing and validation protocols on workshop products, systems, and components with a focus on quality and accuracy.

• Acts with sense of urgency and care, balancing technical excellence with business delivery timelines.

• Monitors and optimizes test schedules, resource allocation, and workload distribution to meet critical delivery targets while maintaining quality standards.

• Collaborates with workshop engineers to identify testing bottlenecks and drives process improvements that reduce cycle time and cost.

• Interprets technical specifications, test procedures, and quality documentation to ensure testing accuracy and compliance with customer requirements.

• Ensures all documentation is completed accurately, timely, and in full compliance with internal systems and external customer requirements.

• Manages test equipment inventory, calibration, and maintenance to ensure optimal tool availability and operational cost control.

• Identifies quality issues, root causes, and solutions proactively, communicating recommendations to drive continuous service productivity improvements.

The work model for the role is: Onsite in Westerville, OH.

Qualifications:

• Bachelor’s degree with 8+ years of experience required; OR Associate’s degree with 10+ years of experience required; OR HS Diploma with 12+ years of experience required.

• Practical experience in manufacturing, repair, and customer service within an industrial environment.

• Experience with Paper, Chemical, Power, or Aerospace industries.

• Must have great attention to detail, with strong problem-solving skills and methods.

• Need a great collaborator that is self-directed but able to work within a team environment.

• Business-oriented and highly organized.

• Must be able to work from Westerville, OH (Columbus area) without need for company relocation.

• Up to 10% travel, including international

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions 

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.  Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $125,000 annually.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

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