• Plan, develop, implement, and evaluate daily operations to maximize efficiency, growth, and revenue.

• Ensure policies and procedures related to medical records, accounts receivable, inventory, personnel, and property management are followed.

• Recruit, train, supervise, and evaluate staff to maintain a competent and cohesive team.

• Foster a warm, professional, and calm office environment for staff and patients.

• Manage scheduling and staffing to ensure adequate coverage.

• Oversee office supplies, maintenance, and vendor interactions; prepare purchase orders and invoices.

• Coordinate with Central Billing Office to ensure accurate financial reporting and provide physicians with necessary management data.

• Handle confidential and sensitive information with discretion

• Perform other duties as assigned to support office operations.

Qualifications:

• High School diploma or equivalent required; additional education preferred.

• 1–2 years of supervisory or management experience in a medical office setting.

• Familiarity with medical terminology, insurance billing, CPT/ICD coding, and office software preferred.

• Strong oral and written communication, organizational, and interpersonal skills.

• Ability to delegate responsibilities, handle interruptions, and work under pressure.

• Commitment to patient confidentiality and professional ethics.

Physical Requirements:

• Prolonged sitting at a desk and intermittent standing or walking.

• Ability to occasionally lift up to 30 pounds and assist patients when needed.

• Use of computer keyboard and phone for extended periods.

Additional Qualities:

• Effective team player with strong problem-solving skills.

• Ability to establish and maintain positive relationships with staff, physicians, and patients.

• Flexible, dependable, and capable of managing multiple priorities simultaneously.