Position Summary 

This position is responsible for the relationships and correspondence between the Customer, Operations, Independent Contractors and our Customers Customer Department.  Position will assist Home Delivery Administration and Operations in carrying out their duties to complete the appropriate processes and procedures. 

Company Values

Must understand and support the company’s written Mission Statement, Philosophy Statement, Value Statement, Vision, and Strategy.

Essential Duties & Responsibilities

• Receive customer, client, and Independent Contractor phone calls and respond accordingly.
• Check e-mail regularly and respond appropriately.
• Correspond with the Central Office for customer relations, researching orders, and other location issues.
• Receive all previous day’s routes from local Operations Manager and scan to Home Delivery Administration.
• Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs.
• Print out all Service Orders file appropriately.
• Scan service orders to appropriate departments.
• Enter notes and additional information for customer and Independent Contractors into appropriate system.
• Correspond with Warehouse Manager on customers’ orders.
• Research open and unassigned orders.
• Assist in printing daily manifest and organizing next day’s routes.
• Prepare Hot Shot print out for Warehouse.
• Check-In all returns.
• Enter FedEx orders received into spreadsheet.
• Other duties and tasks as assigned.

Education & Experience

High School Diploma, GED, or equivalent required. Two-year college degree preferred, but not required. Previous office experience preferred.

Knowledge, Skills & Abilities

Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization and problem-solving skills. Good oral and written communication and interpersonal skills. Highly motivated, self-starter with the capability of taking multiple duties and challenges. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands & Working Conditions

Work is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position.  These physical demands include, but are not necessarily limited to:  standing, sitting, walking, typing, hearing and talking for prolonged periods of time.

**Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.