Mandate

Reporting to the Branch and Operations Manager, the Ocean Import Associate is responsible for coordinating and monitoring international ocean import shipments from origin to final destination. You will communicate daily with clients, overseas agents, carriers, customs brokers, and transportation providers to ensure shipments move efficiently and clients receive timely updates.

Your responsibilities will include reviewing shipment documentation and manifests, monitoring customs clearance, coordinating cargo availability and delivery instructions, and arranging inland transportation as required. You will also maintain accurate shipment records and ensure all accounting and billing activities for your portfolio of clients are processed promptly. Meeting deadlines, resolving shipment issues, and providing outstanding service to Delmar’s clients are essential to this role.

Requirements

• Minimum 1 to 2 years of experience in ocean freight operations, preferably imports.
• Knowledge of ocean import documentation and shipment coordination.
• Familiarity with U.S. import procedures and customs clearance processes.
• Associate or bachelor’s degree in logistics, supply chain, international business, or a related field is an asset.
• Experience with CargoWise is an asset.

What You Offer

• Strong written and verbal communication skills in English.
• A customer-focused approach and strong problem-solving skills.
• Ability to work efficiently both independently and within a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple shipments and meet competing deadlines.
• Ability to build positive relationships with clients and service providers.

What We Offer

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Balance between work and home life