About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Key Responsibilities 

1. Ocean Freight Operations Support 

• Handle assigned import or export shipments from end-to-end under supervision. 

• Manage booking arrangements with carriers and related parties. 

• Monitor shipment status and ensure timely updates to customers and internal stakeholders. 

• Maintain schedule control and proactively identify potential service disruptions. 

• Update operational data accurately in internal systems. 

• Coordinate with overseas offices, carriers, trucking vendors, customs brokers, customers, and other internal departments to ensure smooth shipment execution. 

• Support customer relationship management activities and respond to basic customer inquiries. 

• Ensure compliance with company SOPs and operational procedures. 

2. Vendor Development & Procurement Support 

• Research and identify potential Customs Brokerage and Trucking vendors in Vietnam. 

• Participate in vendor evaluation and onboarding processes. 

• Maintain vendor databases and related documentation. 

• Assist in collecting and comparing service offerings, rates, and operational capabilities from vendors. 

• Support the implementation and activation of newly approved vendors. 

3. Carrier Development & Credit Support 

• Research new carriers and service options for specific trade lanes. 

• Assist with carrier onboarding and system setup processes. 

• Support carrier credit renewal and credit-line extension applications. 

• Maintain carrier records and contract documentation. 

4. Process Improvement & Data Management 

• Assist in documenting and updating SOPs, working instructions, and operational guidelines. 

• Support projects aimed at improving productivity and operational efficiency. 

• Prepare reports, maintain data records, and support performance analysis activities. 

• Participate in ad-hoc projects assigned by management. 

5. Administrative Support 

• Handle administrative tasks assigned by the Branch Manager or Ocean Freight Management Team. 

• Support document filing, record management, meeting coordination, and internal communications. 

REQUIREMENTS 

Education 

• Final-year university student or fresh graduate in Logistics, Supply Chain Management, International Business, Import-Export, Transportation, Economics, or related fields. 

Knowledge & Skills 

• Strong interest in international freight forwarding and logistics operations. 

• Good communication and coordination skills. 

• Detail-oriented with strong organizational capability. 

• Ability to handle multiple tasks and work under deadlines. 

• Proficient in Microsoft Office applications, especially Excel and PowerPoint. 

• Good command of English, both written and spoken. 

• Fast learner with a proactive and positive working attitude. 

Preferred Qualifications 

• Previous internship or academic project experience in logistics, freight forwarding, shipping lines, customs brokerage, or supply chain operations is an advantage. 

• Basic understanding of ocean freight import/export processes is preferred. 

BENEFITS 

• Hands-on experience in international freight forwarding and logistics operations. 

• Exposure to end-to-end ocean freight processes. 

• Opportunity to work directly with carriers, vendors, overseas offices, and customers. 

• Mentoring and coaching from experienced logistics professionals. 

• Potential opportunity for future permanent employment based on performance. 

Internship Duration: 6 months 

Working Hours: Full-time, Monday to Friday 

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com