This position will support the Area Sales team and Centre Trade & Marketing teams to manage and grow assigned customer accounts in line with organizational strategy, goals, policies, and processes.

Ocean Contract Management Specialist will be responsible for managing North America (NAM) Tender customers and ensuring timely, accurate, and compliant execution of tender-related activities. The role includes quotation management, tender execution, contract administration, and close coordination with GSC teams, including Contract Correction Team (CCT), Disputes, and Invoice Quality (IQ) functions, to deliver an excellent customer experience and commercial outcome

As an employee with Maersk GSC, you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Shift - 6PM to 3 AM (Can be rotational basis business needs)

Key Responsibilities

• Handle all negotiation rounds of Tender for Key Client Segmentations requests received online.

• Drives analytical projects to support our tender management process and improve quality deliverables.

• Produces Tender Strategy analysis to facilitate coordination between Sales, Trade and Marketing.

• Supports collection of nominations and maintains nomination database and contracts

• Supports the strategy team on commitment compliance reporting and governance.

• Prepares Negotiation Package for customers.

• Supports in measuring customer performance, Salesforce.com updates and reporting

• Supports projects and ad hoc initiatives within TCM.

• Key responsible for enabling growth via strategic partnership with Sales & CX team

Who we are looking for

• Master’s or bachelor’s degree from recognized university.

• Minimum 5 years of experience in Customer Service, Tender, Sales and Performance Management

• Strong communication and stakeholder management skills with the ability to collaborate across diverse teams.

• Proficient in Microsoft Excel and PowerPoint, with strong analytical and presentation capabilities.

• Ability to work in a fast-paced environment with a high sense of urgency and accountability.

• Strong attention to detail and commitment to delivering high-quality, accurate outputs.

• Proven ability to manage multiple priorities and adapt quickly to changing business needs.

• Strong problem-solving skills with a continuous improvement mindset.

• Basic knowledge of shipping, freight pricing, quotations, tenders, and contracts is an advantage.

• Open to working in perpetual night shifts supporting North America business operations.

• Eager to learn, grow, and take on new challenges in a dynamic global environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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