Description -

Job Summary
This role is responsible for managing a complex portfolio of North America channel customer accounts, driving collections performance, reducing delinquency, and supporting cash flow objectives. The role partners closely with customers, sales teams, dispute analysts, and internal stakeholders to resolve payment issues, mitigate financial risk, and improve overall account health. The role conducts portfolio analysis, resolves disputes, leads improvement initiatives, and supports operational plans.

Responsibilities
• Manages a complex portfolio of North America channel customer accounts and independently drives collection activities to achieve cash flow and aging targets.
• Conducts analysis of aging balances, payment trends, and account health to identify collection risks and opportunities.
• Engages directly with customers to negotiate payment commitments and resolve outstanding receivables.
• Collaborates with sales, customer operations, dispute teams, and other stakeholders to remove barriers impacting collections.
• Conducts thorough analysis and research on customer receivables account delinquencies and develops action plans to facilitate payment resolution.
• Resolves disputes impacting customer payments, ensuring timely follow-up, issue ownership, and prompt resolution.
• Identifies trends of non-payment and works with internal partners to address root causes and improve collection performance.
• Initiates and follows dispute resolution processes, ensuring visibility, accountability, and closure of open issues.
• Analyzes high-risk accounts and collaborates with business partners to develop strategies that prevent future delinquency.
• Solves complex collection challenges through effective negotiation, problem-solving, and stakeholder management.
• Leads moderate to high complexity projects, supports process improvements, and delivers reports that support operational and strategic objectives.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Finance, Accounting, Economics, or any related discipline, or equivalent work experience.
Typically has 4-7 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• Certified Professional in Credit and Collections (CPCC)
• Accounts Receivable or Finance-related certifications preferred

Knowledge & Skills
• Accounts Receivable Management
• Collections Strategy
• Cash Flow Management
• Dispute Resolution
• Customer Negotiation
• Portfolio Management
• Financial Analysis
• Risk Assessment
• Root Cause Analysis
• Data Analysis
• Process Improvement
• Stakeholder Management
• Project Management
• Reporting & Analytics
• Microsoft Excel
• SQL (Programming Language)

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
Impacts multiple teams and works cross-functionally with Sales, Customer Operations, Dispute Management, and Finance organizations to improve collection results and customer experience.

Complexity
Responds to moderately complex collection and customer account issues within established guidelines while exercising sound judgment and decision-making.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"