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Digital Analytics, Customer Journeys & Efficiency

Turn customer and digital performance data into insights that improve conversion, online booking and customer experiences across Sweden, Denmark, Norway and Finland.

Your recommendations will help shape the Nordic Digital roadmap and turn customer insight into action.

About the team 

You will join the Nordic Digital team within Nordic IT, reporting to the Nordic Digital Customer Journey Manager. Working alongside colleagues in product ownership, UX, CRO/growth and development, you will collaborate with local business teams and international experts to deliver measurable improvements.

Key responsibilities 

• Analyse customer behaviour, conversion funnels and digital journeys using Contentsquare, GA4, BigQuery and customer feedback. 

• Turn findings into clear priorities, evidence-based hypotheses and practical recommendations for the Nordic Digital roadmap. 

• Support CRO and experimentation by defining baselines and success measures, interpreting results and recommending next steps. 

• Define measurement requirements and implement reliable tracking in Google Tag Manager, including client-side and server-side tags, marketing pixels and Data Layer specifications. 

• Audit and debug tracking, working with the Nordic Data Lead to improve data quality and consistent KPI definitions. 

• Own and maintain Looker Studio dashboards that make journey health, conversion and digital performance transparent to Nordic stakeholders. 

What we are looking for 

You bring experience in digital analytics, customer journey analysis, CRO, e-commerce or a similar field. You can turn a business question into structured analysis, reliable implementation and a clear recommendation. 

• Hands-on experience analysing websites, online booking journeys or conversion funnels, with a strong understanding of experimentation. 

• Strong working knowledge of GA4 and BigQuery, combining quantitative, behavioural and qualitative insight. 

• Practical GTM experience, including tags, triggers, variables and Data Layer specifications, plus confidence using preview mode and browser developer tools to validate tracking. 

• Experience building and maintaining Looker Studio dashboards and troubleshooting data-source integrations. 

• A collaborative, pragmatic approach and the ability to communicate insights clearly across functions and countries. 

• Professional fluency in English; another Nordic language is an advantage. 

Experience in a Nordic or international organisation, digital KPI frameworks, Contentsquare or experimentation programmes is an advantage. 

Location and travel 

Stockholm is preferred, with hybrid working from our Gärdet office; other Nordic headquarters may also be considered. The role includes occasional Nordic travel and periodic visits to Belron® Group headquarters in the UK. 

What we offer 

Carglass® Nordics is part of Belron®, connecting you with global expertise in vehicle glass repair, replacement and recalibration. 

• A Nordic role with direct impact on customer journeys, conversion and business value. 

• Close collaboration with experienced digital colleagues, Belron® experts and international teams. 

• Flexible hybrid working and local employee benefits. 

• A culture of caring, collaboration and continuous improvement through Spirit of Belron®. 

Curious, analytical and ready to improve customer experiences through data? We would love to hear from you. 

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