Primary Responsibilities:

• Dedicated to the assigned contract, product, and program only

• Participates in the implementation of a new program or assists in training and implementation when modifications are made to the existing program

• Acts as a liaison between Company, Pharma Manufacturer, and contracted Manufacturer partners (e.g., HUB, etc.) to ensure all contractual obligations are being met

• Collaborates with internal Company departments, Sr. Director of Clinical Operations, Clinical Operations Specialist and assigned National Account Manager to ensure customer requests are handled in a timely and accurate manner

• Works with the Clinical Operations Team to oversee the contracted program services. Strong diagnostic capabilities; ability to work with internal pharmacy teams to identify key areas for opportunity and improvement, issue resolution, process validation and continued monitoring all aspects of internal processes

• Participates in scheduled calls with the Manufacturer and/or HUB as required. Point of contact for case status updates. Triages identified issues or concerns to the appropriate internal team (i.e., prior authorizations, appeals, grant funding, clinical) for appropriate resolution and report results back to the Manufacturer and/or HUB

• Participates with assigned National Account Manager, Clinical Operations Team, and Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed

• Builds rapport with internal and external customers to promote the highest customer service and a positive image of the Company

• Coordinates and leads meetings to review referral status, implementation, and workflow. 

• This is an office-based position

Primary Responsibilities:

• Provides case status and data updates and ad hoc reports to manufacturers and HUBs as requested.

• Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details.

• Assists in the development of training, programs, data collection, adverse event reporting and adherence to related to contractual agreements.

• Adheres to all Company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual.

Professional Competencies:

• Displays Company values and culture at all times. Excellent customer service focus with the ability to work with all levels of internal and external teams.

• Critical thinking with the problem-solving skills needed to independently and effectively resolve complex issues. High energy and works with a sense of urgency to deliver results. Ability to plan, monitor and deliver positive program outcomes.

• Strong oral, written, and interpersonal skills. Ability to effectively educate, train, and present information and respond to questions from groups of co-workers, managers, clients, and customers.

• Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed to meet deadlines.

• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Ability to comprehend and apply principles of basic math while analyzing data and generating reports. Ability to monitor KPIs efficiently. Experience with data reporting and creating professional presentations.

• Highest business acumen, credibility with colleagues and communication skills required to represent requirements to cross-functional teams and partner with Manufacturers or other stakeholders.

• Ability to host Zoom Meetings with internal and external clients

Educational and Experience Requirements:

• High school diploma or equivalent

Licensure and Certification Requirements:

• Current unrestricted state pharmacy technician registration/licensure

• National or state pharmacy technician certification per applicable State Board of Pharmacy requirements

Physical Requirements:

• Must be able to remain in a stationary position up to 90% of the time

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations

• The ability to observe details at close range (within a few feet of the observer)

Working Conditions:

Normal office environment.