Department: Innovation and Technology Department

Salary: $31.20 - $44.84 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

A proficient and detail-oriented Network Technician responsible for supporting the design, implementation, and maintenance of complex enterprise network and telecommunications systems. This role ensures the reliability, performance, and security of LAN, WAN, wireless, cloud, and other data communications infrastructures through advanced troubleshooting, proactive monitoring, and hands-on configuration of network devices and systems, including VOIP, telephony, POTS, SIP, PRIs, mobility routers, and servers. The technician assists in deploying new technologies, performing upgrades, and optimizing connectivity across multiple sites. In addition to day-to-day operations, this position contributes to infrastructure improvement projects, collaborates closely with network engineers and security teams, works with vendors, and provides technical insights that enhance network efficiency, communication reliability, and organizational resiliency.

ESSENTIAL FUNCTIONS:

• Install, configure, and support network and telecommunications hardware, cabling, and connectivity devices, including switches, access points, patch panels, servers, mobility routers, and related equipment across enterprise environments
• Install, configure, maintain, and troubleshoot LAN, WAN, wireless, cloud, VOIP, telephony, POTS, SIP, and PRI systems
• Perform routine network maintenance, testing, and performance verification to ensure system reliability, security, and uptime
• Troubleshoot connectivity issues, LAN/WAN performance problems, telecommunications outages, and hardware malfunctions to quickly restore service and minimize business impact
• Assist in implementing network and telecommunications configurations, upgrades, and new technologies under the direction of senior engineers or network architects
• Maintain and repair network hardware, cabling infrastructure, servers, telephony equipment, peripheral devices, and related communication systems
• Monitor network and telecommunications operations using enterprise tools, escalating performance, connectivity, or service concerns to engineering teams when needed
• Collaborate closely with operations, systems, network engineering, and cybersecurity teams to ensure network stability, security, and alignment with service delivery goals
• Support scheduled upgrades, maintenance windows, firmware updates, and system improvements while minimizing disruption to business activities
• Document network changes, cable maps, equipment inventories, telecommunications configurations, and service records for accurate tracking and future planning
• Provide technical support, guidance, and training to end users and team members regarding network connectivity, telecommunications systems, and system usage
• Coordinate with external vendors and service providers for equipment procurement, repair, telecommunications services, and service delivery
• Contribute to infrastructure improvement projects and provide technical recommendations that enhance network efficiency, reliability, security, and resiliency across the organization

REQUIRED QUALIFICATIONS

Education & Experience:

• High school graduate or equivalent and three (3) years relevant experience.
  or
• 2 Year College Degree and one (1 ) year of related work experience.
  or
• Bachelor’s degree from an accredited college or university.

Knowledge and Skills:

• Proven experience in network engineering, network administration, telecommunications, or a similar role.
• Strong knowledge of MS VISIO, TCP/IP, DNS, DHCP, VPNs, VLANs, VXLAN, NXOS, ACI, network security practices, and enterprise connectivity technologies.
• Working knowledge of VOIP, telephony, POTS, SIP, PRI circuits, mobility routers, wireless networks, cloud networks, and related telecommunications systems.
• Experience with enterprise network hardware from vendors such as Aruba, Cisco, Juniper, Cradlepoint, or equivalent.
• Familiarity with network monitoring tools and systems, such as SolarWinds, PRTG, and Nagios.
• Familiarity with network security and policy enforcement platforms that act as gatekeepers for wired, wireless, and VPN access, such as ISE and ClearPass.
• Relevant certifications, such as CCNA or CompTIA Network+, preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication, collaboration, and documentation abilities.
• Ability to work with network engineers, security teams, operations staff, vendors, and service providers to support enterprise infrastructure.
• Ability to adapt to evolving network, telecommunications, and security technologies.

PHYSICAL/MENTAL REQUIREMENTS:
The position requires a blend of sedentary desk work and active physical tasks, including occasional lifting of equipment up to 40 pounds, bending, or accessing network areas such as data closets, wiring spaces, and telecommunications rooms. The role demands strong focus, problem-solving, and analytical abilities to diagnose and resolve complex network and telecommunications issues under pressure. Attention to detail, effective communication, and the ability to manage multiple priorities are essential. The incumbent must also remain adaptable to evolving technologies and be available for after-hours support as part of the on-call rotation.

WORKING ENVIRONMENT:
This position may require occasional evening or weekend work to perform network and telecommunications maintenance, upgrades, system improvements, or outage restoration. On-call availability may be required depending on operational needs.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.