About the Role

Role Overview
We are seeking an experienced Functional Testing Specialist to join the Mobility Technology / Digital Enablement team. The role will focus on manual testing of internal travel applications, particularly Online Booking Tools (OBTs) and integrated travel-technology platforms.

Primary Objective
Own end-to-end quality assurance for reservation platforms and help ensure reliable operation of corporate travel policy engines, air and hotel booking workflows, GDS/NDC integrations, payment gateways, and downstream systems.

Candidate Profile
The ideal candidate will bring strong experience in functional, regression, integration, and end-to-end testing. They will combine analytical thinking and attention to detail with effective cross-functional collaboration and a sound understanding of travel-domain processes. Prior travel-industry experience is preferred.

 

Key Responsibilities

• Test Planning and Design: Create, document, and maintain detailed manual test cases for internal travel applications, with particular emphasis on Online Booking Tools.

• Requirements Analysis: Understand travel business processes and translate business and technical requirements into clear, practical, and testable scenarios.

• Test Execution: Perform functional, regression, smoke, exploratory, integration, and end-to-end testing across releases and sprint cycles.

• Booking-Path Validation: Test complex, multi-tier booking journeys across air, hotel, rail, and car rental, including corporate travel policies, approval workflows, and profile synchronization.

• API and Integration Testing: Validate XML/JSON RESTful and SOAP integrations between the OBT and GDS platforms such as Sabre, Amadeus, and Travelport, as well as NDC aggregators and direct supplier connections.

• Payment and Downstream-System Validation: Verify corporate, virtual, and ghost-card processing and confirm accurate data transmission to mid-office, back-office, and expense-management systems, including SAP Concur and Chrome River.

• Defect Management: Identify, isolate, document, prioritize, and track defects in Azure DevOps or Jira, providing clear reproduction steps, appropriate severity levels, and supporting evidence.

• Retesting and Resolution: Collaborate with development teams to resolve defects and complete retesting to confirm that fixes work as expected.

• Delivery Planning: Estimate testing effort, identify risks, and support mitigation planning to enable timely, high-quality releases.

• Agile Delivery: Participate in daily stand-ups, sprint planning, requirement discussions, development cycles, and retrospectives, providing timely quality-assurance input.

• Stakeholder Communication: Keep Product, Technology, and business stakeholders informed about testing progress, risks, blockers, quality concerns, and release readiness.

• Data Validation: Query databases to verify backend transaction states, profile-data mapping, and Passenger Name Record (PNR) generation.

• AI-Enabled Testing: Use AI tools where appropriate to support test-case creation, test-data preparation, defect analysis, and defect summarization.

• Continuous Improvement: Analyse user feedback and improve testing processes, documentation, test coverage, and overall quality-assurance practices.

Must have

·       6-8+ years of overall software testing experience.

·       Strong hands-on experience in manual testing.

·       15 years of formal education.

·       Strong stakeholder management and communication skills.

·       Proactive, curious and continuous-improvement mindset.

·       Strong analytical and problem-solving skills.

·       Experience with AI, data analytics and digital technologies.

·       Experience in UAT and working with cross-functional teams.

·       Excellent attention to detail

·       Ability to simplify complex themes

·       Strong analytical and problem-solving skills.

·       Excellent verbal and written communication skills.

·       Basic understanding of the product development lifecycle.

·       Familiarity with Agile/Scrum methodology is a plus.

·       Knowledge of tools such as Jira, Trello, Notion, Excel, or Google Sheets is preferred.

·       Ability to work collaboratively in a fast-paced environment.

·       Eagerness to learn and take ownership of tasks.

·       Basic understanding of UI/UX principles.

·       Familiarity with SQL, analytics tools, or wireframing tools is an added advantage.

Required Skills: The person in this role will need strong skills and experience in:

·       6 to 8 years of core software testing experience, with at least 5+ years dedicated to online tech platforms B2B and B2C

·       Experience in a cross-border global role, successfully managing multiple complex projects at a global level

·       Outstanding communication skills

Optional/Preferred skills:

·       3 to 6 years of core software testing experience, with at least 2+ years dedicated to travel-tech platforms, corporate travel booking engines, or OTA (Online Travel Agency) ecosystems.

·       Experience or working knowledge of the travel domain, especially online booking applications and travel business processes.

·       Understanding of the travel lifecycle, including PNR creation, ticketing, modifications, cancellations, refunds, void windows, and corporate travel policy configurations.

·       proficiency with API testing tools (e.g., Postman, SoapUI).Solid hands-on experience using test management software (e.g., Jira/Zephyr, ALM, Azure DevOps).

·       Intermediate proficiency in SQL for backend database verification (joins, indexing, basic data manipulation).

·       Familiarity with web debugging tools (Chrome DevTools) to analyse network traffic, errors, and payloads.

·       Conceptual understanding or basic exposure to automation testing frameworks (Selenium, Playwright, or RestAssured) to help transition manual workflows to automation.

Certifications: ISTQB or equivalent software testing certification Preferred Not mandatory

Work Experience: 8-10 Years of end-to-end functional testing of any online B2C/B2B product preferably travel booking systems

To be filled by recruiter

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.