Job Description Summary: 

The Mobile Crisis Specialist serves as a member of the Ozark Center Crisis Intervention Team, and as such has responsibilities to provide crisis intervention and responsibilities to provide crisis intervention and resolution twenty-four (24) hours per day, every day. Linkage and referral capabilities with a twenty-four (24) hour emergency hotline have been established to assure prompt and adequate response by the Mobile Crisis Specialist. Crisis response staff shall have twenty-four (24) hour per day access to a physician for consultation and emergency face-to-face intervention when appropriate. Mobile Crisis Specialist provides services to individuals impacted by a variety of behavioral health (addiction/substance abuse and mental health) issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. Mobile Crisis Specialist demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery.  Mobile Crisis Specialist will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received.

Education:

Mobile Crisis Specialist will meet the following educational and experience requirements:

• A master’s degree in behavioral health meeting the criteria as a Qualified Mental Health Professional (QMHP) as outlined by Missouri Department of Mental Health, having completed a clinical practicum/internship.
• A Qualified Addition Professional (QAP) as outlined by the Missouri Department of Mental Health.

• A bachelor’s degree in a human services field with at least three (3) years of experience in behavioral health, required. Experience is considered as a combination of direct work experience, approved graduate-level education, and/or graduate-level clinical internship.

Responsibilities:

• Assure that the following basic principles of crisis intervention underlie delivery of these services:
  • Assistance must be easily accessed and immediately available.
  • Crisis should be viewed in systems terms, suggesting the need to involve significant others to resolve the precipitating event, if possible.
  • Crisis services should focus on the present and reduce stress and tension.
  • Medication may be a necessary strategy to reduce stress.
  • Active intervention including advocacy, supportive guidance, and identification of adaptive responses are generally required to solve the crisis.
• Provide crisis/emergency services and consultations to identified Ozark Center patients at the specified hospital of their choice when requested. This shall include Ozark Center patients who have been admitted to a medical floor and whose current case manager is unavailable.
• Honor all requests for consultation on non-Ozark Center patients who have been admitted to a hospital floor for medical or psychiatric reasons. Provide consultative services for these hospital patients and assist with the deposition and referrals.
• Provide emergency services, including screening to the Barton, Jasper, McDonald, and Newton County jails at the site of the jail when appropriate.
• Be knowledgeable in involuntary detention laws and procedures and consults with the area Mental Health Coordinator and/or Community Behavioral Health Liaison.
• Report to the Crisis Services Supervisor for program specific supervision and shall be under the administration of the Director and Assistant Director of Crisis Services.
• Perform all other duties as assigned.

Physical Requirements:

• Normal office environment. 
• Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds. 
• Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. 
• Requires ability to work under stressful conditions and to work irregular hours and deal with irate individuals.
• TB test upon hire.