Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Opportunity

The Military Affairs Representative Mid-level serves as a key liaison, developing and executing strategies to strengthen USAA's presence and relationships within assigned military business areas. This role is crucial in achieving organizational goals by fostering connections with military leaders, affiliate organizations, and community partners. The Representative will drive USAA's brand visibility, enhance member and prospect relations, and implement targeted outreach programs. This position plays a vital role in shaping a positive image of USAA and its comprehensive offerings. Frequent travel is required.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be encouraged to work on-site four days per week.

What you'll do:

Relationship Cultivation and Engagement

• Build and nurture relationships with senior military installation leadership to identify and execute impactful business opportunity events that benefit military members and their families.
• Serve as a USAA ambassador, effectively representing all lines of business and their products/services.
• Engage directly with members and prospects, gathering valuable feedback on issues, successes, and competitive insights to inform senior management.

Military Acumen and Education

• Educate USAA leadership on the nuances of the military community by scheduling and conducting Military Acumen visits.
• Deliver essential Military 101 training during New Employee Orientations and conduct USAA Financial Readiness Training.
• Contribute significantly to employees' understanding of critical aspects of military life and culture.

Program Development and Execution

• Collaborate with management and marketing teams to conceptualize and implement initiatives and programs designed to effectively reach target market segments.
• Analyze past campaign performance, adjusting strategies as needed to ensure alignment with marketing objectives and achieve desired return on investment.
• Plan, negotiate, and manage installation marketing agreements as a core component of the overall installation marketing plan and strategy, ensuring relevant messaging and optimal placement.
• Lead the development and execution of initiatives that cultivate a favorable image of USAA and its full spectrum of products and services.

Market Analysis and Strategy

• Analyze market segments, identify emerging trends, and provide strategic recommendations for effective resource utilization to management.
• Apply broad knowledge of USAA's business products, services, processes, and programs to enhance relationships with leaders, members, and prospects.

Financial and Risk Management

• Manage and execute assigned program expenses within the allocated annual budget.
• Ensure that all business activities are conducted in accordance with risk and compliance policies and procedures, effectively identifying, measuring, monitoring, and controlling associated risks.

What you have:

Education

• Bachelor's Degree; OR a combination of 8 years of related experience and no degree.

Experience

• A minimum of 4-8 years of experience engaging with the military community.
• Must possess a Military ID card.
• Demonstrated proficiency in tactical, operational, and strategic planning, program development, and project tracking.
• Proven ability to create and interpret business metrics.

Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other software for developing analyses, charts, and supporting documentation.
• Must meet and maintain all USAA safety driving requirements.

What sets you apart:

• Military assignment serving in a senior military leadership position.
• Staff and leadership experience serving at a major military command or higher headquarters.
• Extensive knowledge of military leadership structure and military installation functions.
• Extensive knowledge Marine active-duty military, and Marine Reserve Forces programs and services.
• Ability to work weekends in support of Marine active-duty, and Marine Reserve Force activities
• Ability to work long hours and travel a minimum of 75 days per year to include extended overnight trips to include weekends.
• 10-years or more experience engaging the military community.

Compensation range: The salary range for this position is: $69.920-$133,620.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.