Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include documenting or modifying knowledge, performing investigations, identifying incidents, mitigating impacts and engaging in triages, and working with technology teams to identify and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.

Responsibilities:

• Monitors and supports application components and infrastructure critical to the business, such as relevant technologies and dashboards, responds to alerts regarding production incidents, and resolves issues prior to customer service interruption
• Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologies
• Onboards monitoring tools and applications in access system(s) of record to research potential production incidents, meet user requirements and service changes, and identify and implement automation opportunities in partnership with architects and engineers
• Communicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetings
• Performs environment routing and cycling, implements splash pages, and liaises with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP)
• Manages aged revocation monitoring to identify and fix defects in applications and systems of record
• Prepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalations

• Will not have direct reports but will influence and direct activities of a team related to special initiatives and/or projects.
• Responsible for Batch execution, monitoring and support of batch cycles across multiple test environments.
• Triage batch failures in a timely manner, escalate and work with application teams and technology teams as necessary for resolution.
• Responsible for ensuring the batch cycles meet SLAs.
• Communicate effectively with both leadership, peers, and application teams.
•  Provide leadership to other members of the team, both onshore and offshore.
• Adherence to standards and procedures for technical and change implementation.
• Identify and implement opportunities for process improvements, potential risks and increase efficiencies.

Required Qualifications

• Application Development and/or production L2/L3 support experience.
• Strong triage and issue resolution skills.
• Ability to manage time effectively and able to handle multiple tasks and deliverables simultaneously.
• Experience/Ability working in highly integrated, fast paced and high volume environment.
• Ability to learn and adapt quickly with application and technology changes.
• Ability to work in cross functional and multi-location teams.
• Good Communication skills
• Work well with team members.

 

Experience with the following technical skills.

• Autosys and JIL
• Unix Commands and Unix Shell Scripting
• ETL/DataStage
• Hadoop
• MEMSQL
• RDBMS and SQL experience in Oracle, DB2, Vertica.
• NDM and FTP.
• Desired Qualifications
• Financial Industry Experience.
• Good understanding of SDLC concepts.
• JCL/PROCs
• CA7
• TSO/ISPF, SDSF, SAR
• ISPW
• File Manager, BMC and QMF.
• Working knowledge of Microsoft Office Excel, Word, Outlook, Project,
• Experience with automation scripts like REXX, CLIST and EZYTRIEVE.

 

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Result Orientation
• Solution Delivery Process
• Solution Design
• Business Acumen
• DevOps Practices
• Innovative Thinking
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$88,900.00 - $143,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.