Job Summary 

Leads the Metering department in managing all applicable related field operations work and resources and supports administrative activities. Ensures effective prioritizing and assignment of all metering related work requests and all related pertinent information to safely deliver compliance and exceptional customer service. 

 Essential Functions 

• Makes sound decisions based on customer satisfaction, economic value, and safety of field personnel.  

• Evaluates field personnel performance. Provide recognition for good performance and corrective coaching and corrective action/discipline for unacceptable performance.  

• Manages the effective scheduling and oversight of a mobile workforce  

• Strategy development to deliver the corporate vision and fulfill the Operating Model  

• Communication to field operations management on key strategic and operational matters  

• Identification, implementation and use of enabling technology for managing work  

• Directs team members to prioritize and assign orders to assure all commitments are met  

• Champions consistency and collaboration throughout Operations  

• Provides effective communication, motivation, guidance, training and knowledge to the team members  

• Manages toward aggressive financial and departmental targets  

• Develops and implements plans to ensure elevated customer satisfaction levels  

• Analyzes various systems for resource optimization  

• Budgets management and adherence  

• Oversees Electric Metering department and function  

• Oversees the installation, removing and testing of electronic control or electronic demand  

• Coaches staff for proper work performance with respect to productivity, safety and quality to meet and exceed customer satisfaction.  

• Directs problem solving in the field with respect to system operational difficulties.  

Required Qualifications for Position 

• 3 + years of utility field operations experience  

• Prior 3 + supervisory experience in utility field operations 

• Demonstrated ability to work collaboratively with peers   

• Ability to facilitate consensus   

• Excellent oral and written communication skills   

• Working knowledge of PC applications   

• Demonstrated sense of urgency, commitment, follow through and execution   

• Time management skills   

• Ability to draw accurate conclusions from quantitative information and make sound decisions   

• Ability to properly coordinate and manage multiple tasks.   

• Good supervisory and leadership skills.   

• Organizational and communication skills.   

• Customer oriented.   

• Understanding electric and gas theory and field work practices.   

• Working knowledge of computers and NIPSCO operating systems, such as CIS   

• Proven ability to make rational decisions under pressure   

• Meter data analysis and performance monitoring. 

• KPI development and tracking. 

• Root cause analysis of metering and billing issues. 

• Proficiency with:  

• AMI Systems 

• Meter Data Management Systems (MDMS) 

• SAP or Maximo 

• GIS 

• Microsoft Excel 

• Power BI 

Preferred Additional Qualifications for Position 
 

• Bachelor's Degree 

•  5+ years of leadership experience   

• 5+ years of operations experience   

• Extensive distribution operations and /or engineering experience 

• Expert knowledge of commercial and industrial revenue metering systems 

• Understanding of transformer-rated metering (CT/PT installations) 

• Advanced Metering Infrastructure (AMI) and meter communications expertise 

• Meter testing, calibration, and troubleshooting oversight 

• Knowledge of meter data management systems and interval data analysis 

• Ability to review and approve metering designs for complex customer installations. 

Physical Demands


The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

• E-Verify Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.