Membership Support Executive

Epsom | Hybrid Working (1 day per week) | Finance Operations | Permanent | Full Time

Up to £27,000.00 per annum, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.  

As a Membership Support Executive, you’re an excellent communicator with confidence to deal with challenging situations. You will confidently work in a team environment and support colleagues whilst also achieving your own objectives and targets. You are Flexible and open to change and new information; adapting behaviours and work methods accordingly.

As our Membership Support Executive, you will:

• Consumer Membership Refund administration and governance.

• Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.

• Managing the maintenance of all member data.

• Handling various types of communications and requests direct from members and staff.

• Liaising with gym management and staff to ensure prompt response to member queries and complaints.

• Providing an excellent level of support and customer service at all times.

To succeed as a Membership Support Executive, you will need:

• Excellent communication skills and objective attitude to challenging situations.

• Managing and adapting to varied workloads and responsibilities. 

• Administration experience

• Experience in a customer service environment

Experience, Knowledge & Expertise – Desirable:

• Experience in a membership environment highly desirable.

• Experience with Gym Manager Membership system desirable.

• Experience with using different systems.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.