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Job Description

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer.  As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Medical Value and Health Information Technology (MVHIT) Manager - Health IT Liaison - South Central

Territory to include TX, LA, AR, MS, OK

What you will do

Let’s do this. Let’s change the world. In this vital role you will secure coverage for our brands and to support patient access. In a dynamic healthcare environment, the organization recognizes the increasing importance of Integrated Delivery Networks (IDN) within the U.S. Healthcare system. As a result, the team is focused on developing and executing strategies for the IDN customer segments. This new position is a unique and highly visible opportunity to help build a path forward for our organization in terms of tapping into the constantly evolving IDN segment and Implementation Science, and EHR education.

The MVHIT will support and educate accounts using MAC-approved materials related to Electronic Health Records (EHR) supporting multiple therapeutic areas of interest to Amgen. This position will be responsible for directly managing prioritized accounts within their regional geography. They will advise the director and senior manage with the development of the strategy, messaging, tools, & resources to harness the organized potential of IDN's and/or health systems within the EHR space. Medical Value Health IT Liaison (MVHIT) will educate heath system in leveraging EHR-platforms to facilitate the evolution of care from a reactive episodic based care model. Relevant functionalities include clinical decision support consistent with evidence-based guidelines for identify (reporting tools), evaluating (alerts, order-sets) and engaging at-risk patients (e.g., patient portals and reminders) and/or health systems within the EHR space.

This position will work closely within the Medical Value and Access team, MSLs and cross-functional partners to use population health strategies and value-based initiatives to support organizations whose goals are to deliver value through quality improvement, care management, and patient engagement.

This is an enterprise role working across all prioritized Therapeutic Areas of Interest: Cardiology, Renal, and Metabolic (CRM), Oncology, Immunology, and Rare Disease. The main focus of this role is to educate these customers about health information technology (HIT) systems, including electronic health records (EHR), to enhance diagnosis, treatment, and patient management with tools that enable, for example, clinical workflows, patient stratification, and patient activation and outcomes at the point of care.

Key Responsibilities 

• Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
• Manage the customer accounts prioritization process for the MV Health IT Liaisons
• Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
• Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
• Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
• Conduct regular meetings with customers to provide appropriate Health IT-related education
• Create and complete key account plans for how to navigate the customer landscape plus complete key initiatives
• Effectively assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources and provide support to field staff to address questions
• Confidently engages customers in a field facing capacity using appropriate methods and MAC approved materials/messaging
• Demonstrates effective use of CRM tool to run territory schedule and call documentation
• Support cross-functional workstreams to support business initiatives as requested for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation
• Provide feedback and support on targeting strategies, Key Performance Indicators, and POAs
• 50% travel may be required

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic liaison professional we seek is a leader with these qualifications.

Basic Qualifications 

• Doctorate degree

OR

• Master’s degree and 2 years of Medical Capabilities experience

OR

• Bachelor’s degree and 4 years of Medical Capabilities experience

• OR
• Associate’s degree and 8 years of Medical Capabilities experience
• OR
• High school diploma / GED and 10 years of Medical Capabilities experience

Preferred Qualifications 

• Experience in pharmaceutical/biotech industry or hospital system
• Understanding of or familiarity with EHR systems within IDNs
• Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner.
• Strong preference for experience with Epic and Cerner products.
• An understanding of the impact of healthcare market and legislative tends that impact Health Systems, Pharma, Payers
• Experience in applying health information technology in in-patient and ambulatory settings
• Strong eye for business, analytical skills, and critical thinking ability
• Demonstrated customer-facing experience with a strong customer service mindset
• Good understanding of IDNs and key partners
• Experience with EHR reporting tools

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

External/Internal postings:

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Internal only posting (or Pre-ID candidate):

Amgen anticipates accepting applications until 1 week after the posting; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law.

We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.

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