Primary City/State:

Phoenix, Arizona

Department Name:

Medical Staff Svcs-Hosp

Work Shift:

Day

Job Category:

Clinical Support

Are you ready to lead at the intersection of healthcare excellence and organizational strategy? As a Medical Staff Services Manager at Banner Health, you'll be at the heart of ensuring our physicians and allied health professionals are credentialed, supported, and empowered to deliver world-class care. In this dynamic leadership role, you'll oversee daily operations of the medical staff services department — driving peer review, credentialing, and compliance with Joint Commission standards — while building strong, trusted relationships between medical staff leadership and administration.

You'll bring your expertise in medical staff bylaws, medico-legal matters, and process improvement to shape the future direction of our medical staff organization, all while leading a dedicated team with strategic vision and independent judgment. If you hold a Certified Professional Medical Services Management (CPMSM) certification (or are on your way to earning one), have 4+ years in medical staff services, and thrive in a fast-paced, high-stakes environment where your decisions truly matter — this is your opportunity to make a meaningful impact at one of the nation's leading nonprofit health systems.

Join Banner Health and help us make healthcare easier — for our providers, and ultimately, for every patient we serve.

Schedule: Monday through Friday, 8AM to 5PM

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

POSITION SUMMARY
This position has accountability for daily operations of the medical staff services department. Manages and supervises the functions of subordinate medical staff positions. Provides leadership and oversight for peer review, credentialing, and other required medical staff functions.

CORE FUNCTIONS
1. Supervises subordinate medical staff positions and monitors office functions, ensuring efficient and effective operations that meet the needs of both physicians and administrators.

2. Composes and reviews medical staff by-laws, rules, regulations, and other medico-legal matters for medical staff and management approval.

3. Manages the credentialing process for medical staff and allied health professionals.

4. Assists staff in developing and maintaining effective communications and professional relationships between medical staff leadership and the medical staff at large.

5. Serves as an information resource to administration, physicians, and staff concerning bylaws, policies and procedures, and Joint Commission requirements. Consults with internal and external legal counsel regarding medical legal issues.

6. Assists in developing future direction and strategies for the development of medical staff. Assures that principles of process improvement are utilized within the medical staff organization.

7. Provides oversight of medical and allied health staff. May plan and monitor departmental budgets for medical staff services.

8. Gathers, analyzes and monitors utilization data to be used in the reappointment, peer review and quality improvement processes of the medical staff.

9. Requires the constant exercise of a high degree of independent judgment and initiative in response to complex, sensitive issues, decision making, and discretion. Responsible for the efficient and professional operation of the department. Addresses complex problems among physicians and allied health staff. Internal customers include physicians, allied health professionals, hospital personnel, system and hospital management and volunteers. External customers include hospitals, medical offices, regulatory agencies and hospital community.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of interpersonal relations and office administration as normally obtained through the completion of a bachelor’s degree in business, human relations, or related field.

Requires Certified Professional Medical Services Management certification; alternatively, must possess significant experience in medical staff services and obtain Certified Professional Medical Services Management certification within 2 years of transferring into this position.

Must possess extensive knowledge of hospital organizations, medical staff operations, policies, rules and regulations, regulatory agency guidelines and standards, as normally demonstrated through a minimum of 4 years experience in a medical staff services setting. Must possess managerial experience, preferably in a medical staff services setting. Requires experience interacting with physicians in highly sensitive situations. Must possess strong verbal and written communication skills. Requires astute judgment in human relations skills to interface and communicate in an articulate manner with medical staff, administrators, legal counsel and hospital personnel. Requires the ability to work with common office software and equipment.

Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Knowledge of medical staff computer software programs is desirable.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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