GENERAL SUMMARY

Under the general direction of the physician, assists with the processing of patients in an ambulatory/office setting including diagnostic procedures.  Responsible for general clinical and clerical duties associated with direct and indirect patient care.  Reports to the Office Manager, supervisor, physician, and/or R.N.  Provides care to pediatric, adult and geriatric patients.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be a graduate of an approved Medical Assistant program, or a Licensed Practical Nurse, or have a minimum of 5 years practical experience working as a Medical Assistant. Current certification or licensure required.  If not currently certified/registered must obtain within six (6) months of employment.
• Two years of previous experience in a physician’s office or ambulatory care setting preferred.
• Must possess current CPR certification.
• Must possess strong interpersonal and communication skills in order to interact effectively with patients, families, physicians and other personnel.  Must demonstrate sensitivity to the patient care situation.
• Must possess ability to adjust to varying work levels in order to complete multiple tasks based on department’s daily needs.
• Working knowledge of Microsoft office or equivalent.

WORKING CONDITIONS

• Works in a patient care environment with some exposure to communicable diseases and unpleasant odors.
• Work requires prolonged walking, standing, with some lifting, stooping, bending and pushing.  Use of proper body mechanics required.

Key Job Duties and Responsibilities

• Principal Duties and Responsibilities
• Directs patients to patient care areas and obtains chief complaint and/or reason for visit, vital signs, height and weight.  Maintains patient flow in clinical areas.
• Performs diagnostic testing (EKG, PFT, minor lab) as ordered.  May perform venipuncture.
• Maintains appropriate records including documentation, review of chart for current information, patient notes, dictation, etc.
• Assists physician with procedures, treatments, minor surgeries and exams as needed.
• Provides some basic procedures under the direction of the physician, mid-level provider, or R.N.
• Performs some basic triage functions with referral to appropriate medical professional.
• Reviews daily schedule to prepare charts for daily appointments.  Follows up on missed appointments.
• Perform functions of patient services coordinator such as obtaining and verifying patient demographic information, enter data into the computer, obtaining co-pays and entering billing charges into the computer.
• Maintains inventory and stocks exam rooms.  Maintains patient care equipment in good working order to ensure quality control procedures and in accordance with regulatory guidelines.
• Assists in ensuring compliance with the state, federal and other regulatory agencies.
• Administers medications and documents.
• May be required to float based on staffing needs.
• Provides service to all age groups.  Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.
• Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.
• Interprets information need to identify each patient’s requirements relative to his/her age-specific need:
• Neonate Pediatric Adolescent Adult .Geriatric
• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy
• Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.
• Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers.  Holds self and others accountable for behaviors that promote service excellence.
• Adheres to all standards and policies regarding safety/patient safety initiatives.
• Is responsible for all other duties as assigned