This position will put you at the forefront of Patient Safety. As a MI/PV agent (dual role) you will have daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call center services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.

You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career. 

Medical Information Specialists

Responsibilities include receiving and documenting incoming telephone calls, voicemails, chats, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.
Additional responsibilities include:

• MI mailbox triage

• Translation of content where necessary.

• Receiving and documenting incoming calls, voicemails, chats, faxes, and emails from external customers such as patients and/or healthcare providers and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project.

• Triage, identify and transfer out of scope inquiries to local point of contact, as provided by the client.

• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.

• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission, and results – this may include medical terminology, writing narratives, generating case queries

• Clarify, confirm, and capture adverse event and product quality information.

PV Specialist

An adverse event intake processor is responsible for reviewing, assessing and processing Lifecycle Safety data and information, across all service lines, received from various sources and distribute reports/data onwards to both internal and external third parties following applicable regulations Standard Operating Procedures (SOPs) and internal guidelines under guidance and support of senior operation team members.

Responsibilities may include, but are not limited to:

• PV mailbox triage

• Receiving and sorting email case information

• Translation of information

• Send and monitor translations at vendor

• Redaction of source document personal identifiable information and attachment to case

• Review and data entry of specified fields in Argus and APEX databases

• Track workload and status of case processing in APEX

• Perform quality control of cases

• Case follow-up

• Reconciliation of cases against regulatory listings, Safety Data Exchange Agreement (SDEA), mailbox, etc. as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Bachelor’s Degree in a Life Science is required. . 

• Excellent written and verbal skills in German (native/C2), and English (min.C1)

• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines. 

• Excellent attention to detail and accuracy maintaining consistently high-quality standards. 

• Excellent organizational skills and time management skills. 

• Ability to establish and maintain effective working relationships with coworkers, managers and clients. 

• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities. 

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.