Master Field Technician

Role Description:

The Master Field Technician (MFT) is the best of the best in verifying, troubleshooting, isolating, repairing, and testing to ensure a quality long-lasting repair. Reporting to the Master Field Technician Team Leader, the MFT utilizes their knowledge, troubleshooting skills and expertise to effectively repair poor performing (chronic) equipment and address outliers within their designated work zones. They work closely within their respective areas to identify equipment that needs their expertise and partner with the local teams to coach and mentor when needed.

Position Summary & Key Areas of Responsibility

Repairing Chronic Units and Outliers to ensure a quality repair by working on an average of 2 ATMs each day

Complete full Preventative maintenance on all Modules

Use of NCR Atleos Knowledge systems, repositories and resources to ensure a quality, long lasting repair

PPK management to ensure correct parts on hand

Review device logs and decode to identify root cause

Travel outside your regular service area as needed (may require occasional overnight stays)

Provide input to the Knowledge Systems as and when required

Delivers quality support and enhanced results meeting established KPI and Customer SLA

Complies with NCR Atleos policies which include but are not limited to:

The Company’s Shared Values and Code of Conduct

Employee Health and Safety policy and standards

Accurate timekeeping and records of hours worked

Company’s Fleet policies and requirements, which include, but are not limited to, NCR Atleos’ requirements for safe driving

Willingness and ability to work flexible schedules, which may include night and weekend shifts (where applicable), and to perform overtime work upon management request or need

Perform other corresponding duties and tasks in accordance with their qualifications, as directed by Employer

Basic Qualifications

Minimum 3 years of experience in NCR ATM repair

Completion of Basic and Advanced ATM training in NCRU

Recommendation from your Direct Manager

Proven performance through quality data

Knowledge of NCR Atleos ATM Diagnostic tools, Troubleshooting, and Repair processes

Preferred Qualifications

Knowledge of Electrical Engineering

Advanced understanding of Networking Technology

Great knowledge of NCR Atleos’ products and processes