Market Service Owner

Nangor Road

7.5 Month (Fixed Term Contract)

About us:

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and setting a higher standard for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more

About the Function:

Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.

With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships.

It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love.

About the role

The Market Service Owner will be responsible for order execution for a number of markets. Tasks include

Coordinating international transport operations and assist production to meet customer demand.

There will also be a continuous improvement element to the role with expectations on improving key KPI’s and pulling cost out of the business where possible.

The Service and Supply team:

• Manage 6,500 orders per year.
• Deal with 400 product codes, 3 plants and 8M cases of product.
• Co-ordinate supply by sea, road, air to over 60 countries and 180 customers worldwide.
• Champions service for market and leads on resolving potential service issues.
• ‘Act like an Owner’. Run allocated region like a business. Accountable for benchmark delivery and cost.
• Great Teammate with ability to motivate and support development of others.
• Maintains awareness aspects of the business that impinge on service.
• Has the drive and commitment to overcome obstacles and get results.
• Has experienced a range of situations and knows how to get things done in an organisation: Dealing with incidents, Major change, necessary contacts.
• Excellent communication skills as will be building relationships with ‘Rest of World’.
• Prioritisation of workload
• Keen to develop and progress within team and ultimately Diageo.
• To manage all aspects of delivery of Baileys products from Ireland to the destination in accordance to Incoterms
• To prepare and collate export documentation relating to orders in line with market requirements
• Manage order dates in line with production planning and despatch requirements.
• Liaise with marine, road, and air carriers to book capacity, secure shipping instructions, confirm shipments and resolve.
• Prepare and collate order documentation, to meet market requirements with emphasis on C&E compliance.
• Liaise with the Regional Hubs to resolve service issues
• Monitor and record reasons for order failure to support benchmark measures, provide ownership for and input into corrective actions for misses.
• 2+ years’ experience in a logistics/Supply Chain, ideally export related
• Supply chain systems: SAP, LCT, TMS
• Awareness of Supply chain processes E.g. planning, replenishment, make to order fulfilment, manufacturing, materials and services supply
• Experience of Microsoft Outlook, Excel essential
• Brand Awareness
• C&E Awareness essential

Must exhibit following behaviours:

• Builds strong networks and relationships to help get things done - customers and partners in the supply chain
• A team worker – demonstrates that team performance matters more than individual contribution.
• Actively aids and contributes to Process Improvement
• Demonstrates commitment to high quality (information, data, documentation, communication)
• Proactively seeks out and deals with the root cause of problems – does not just fire fight.
• Responsiveness – responds quickly to requests and takes personal responsibility
• Takes initiative – is prepared to search out opportunities

Experience/skills required: (TE)

Working with Us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.