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JOB RESPONSIBILITIES 

Market Leader Administrative Support

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
• Conserves manager’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Maintains manager’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Prepares reports by collecting and analyzing information.
• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Distribute and cascade down the hierarchy market leader directives, bulletins and decisions that impact the division and/or market
• Assist the market leader in review of budgets and consolidate for submission to the corporate budget office
• Coordinates project-based work
• Process accounts payable and other accounting support transactions as required
• Maintain processes to ensure compliance with policies and procedures including SOX administration and audit
• Reviews operating practices and implement improvements where necessary
• Train others on policies, procedures and new company initiatives
• Provides guidance on company enterprise systems including: Workday, HMIS, SpendSmart
• Contributes to team effort by accomplishing related results as needed.
• Liaises with internal staff at all levels

MINIMUM REQUIREMENTS

Education

• High school diploma or GED equivalent

Experience

• Six (6) years of experience working in a customer-focused and fast-paced professional environment

Knowledge, Skills and Abilities

• Must have advanced computer, internet and word processing skills
• Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
• Effective communication skills both orally and in writing
• Answering telephone courteously and in a polite manner with a goal to meet or exceed internal and external customer expectations.
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Must be able to follow instructions and work with minimal supervision
• Creative and organized
• Excellent customer service skills
• High energy and understands confidentiality matters and documents

Work CONDITIONS

Work Environment

• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families 

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 25%