Managing Principal Consultant – Life & Pensions

Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent

Help shape the future of Life & Pensions through strategic transformation and innovation.

The Role

We are looking for a Managing Principal Consultant with deep Life & Pensions expertise to support and deliver high-impact projects for our UK clients. This role blends strategic leadership, delivery, and hands-on consulting across digital transformation, data, regulatory change, customer transformation, and AI-enabled business transformation. You'll collaborate closely with clients and internal teams to align business and technology priorities while helping expand Capco's Life & Pensions consulting practice. You'll also encourage the responsible use of approved AI tools and AI-enabled workflows to improve delivery quality, accelerate insight, and enhance client outcomes, applying appropriate human judgement and governance throughout.

What You'll Do

• Deliver complex change and transformation programmes across the Life & Pensions sector, using AI-enabled approaches where appropriate to improve efficiency, insight, and delivery quality.
• Support initiatives across digital transformation, customer experience, data, regulatory change, AI, and agile ways of working.
• Engage senior client stakeholders, coordinate multidisciplinary teams, and ensure successful value delivery, embedding responsible AI practices and appropriate governance throughout delivery.
• Support business development activities, contributing to client growth and account development, including identifying opportunities where AI can create measurable business value.
• Build trusted partnerships with clients, vendors, and internal stakeholders across business and technology domains, encouraging practical adoption of AI-enabled ways of working aligned to client objectives.

What We're Looking For

• Proven experience of consultancy within the Life & Pensions sector.
• Strong track record delivering large-scale transformation programmes and complex change initiatives.
• Deep knowledge of Life & Pensions operations, including policy administration, customer servicing, digital enablement, data governance, target operating model design, and an understanding of how AI can enhance business and technology transformation.
• Excellent stakeholder management, influencing, and relationship-building skills, with the ability to support senior leaders in the responsible adoption of AI where appropriate.
• Experience of generating revenue within a consulting environment, while developing and managing senior client relationships, along with curiosity to explore approved AI tools and automation to improve delivery, productivity, and insight.

Bonus Points For

• Experience supporting agile transformation initiatives and product ownership.
• Strong knowledge of UK Life & Pensions regulation and change programmes, including awareness of AI governance and regulatory considerations.
• Experience designing and implementing target operating models that incorporate AI-enabled capabilities where appropriate.
• An established professional network with experience developing new client opportunities within the Life & Pensions market.
• Experience using or advising on AI (including Generative AI or Agentic AI), automation, or AI-enabled workflows within Financial Services organisations.

Why Join Capco

• Deliver strategic transformation programmes for leading global financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting environment where your ideas and expertise make a real difference.
• Access continuous learning, professional development, and industry-recognised certifications to support your career growth.
• Build your career alongside experts in strategy, transformation and financial services.
• Help shape the future of transformation across Financial Services through innovation, digital capabilities, and AI-enabled ways of working.

Benefits

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
• Family Care: Eight complimentary backup care sessions for emergency childcare or elder care.
• Holiday Flexibility: Five weeks of annual leave with the option to buy or sell holiday days based on your needs.
• Continuous Learning: Your growth, your way – minimum 40 hours of training annually through workshops, certifications and e-learning. You'll also be assigned a Business Coach from Day One to provide one-to-one guidance and accelerate your development.
• Healthcare Access: Convenient online GP services.
• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.

Inclusion at Capco

We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we'll be happy to help.

We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

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