We're looking for a Manager to lead our FAL Validation team within Member Services.

This is a people leadership role with real impact. You'll lead a specialist team responsible for reviewing, approving and processing member and investor capital changes, ensuring activity is delivered accurately, on time and in line with regulatory, trust and policy requirements. You'll also help shape how we work, improve controls and deliver an outstanding experience for our members and stakeholders.

What you'll do

You'll be responsible for the day-to-day leadership of a team that supports key operational finance activity at the heart of the Lloyd's market.

• Lead the delivery of member and investor portfolio and capital change activity, including deposits, withdrawals, substitutions and rebalancing requests.

• Manage, coach and develop a team of specialists, creating a culture where people can perform at their best.

• Ensure transactions are reviewed and approved in line with regulatory, trust and control requirements.

• Oversee critical financial cycles and deadlines, ensuring accurate delivery and effective governance.

• Monitor operational risks, exceptions and breaches, making decisions and escalating issues when needed.

• Maintain a strong control environment through quality assurance, accurate management information and effective oversight.

• Build relationships across Lloyd's and with external stakeholders including trustees, brokers, member agents and investment managers.

• Drive continuous improvement by simplifying processes, strengthening controls and improving service delivery.

• Support change initiatives that enhance operational effectiveness and member servicing.

What you'll bring

We're interested in what you can do and the experience you've gained, wherever you've developed it.

You'll bring:

• Experience leading operational teams in financial services, insurance, investments, banking or another regulated environment.

• Strong people leadership skills, with experience prioritising work, developing capability and delivering results through others.

• Sound judgement and the ability to make decisions in a risk and control-focused environment.

• Strong analytical skills and attention to detail when reviewing transactions, controls and operational data.

• The ability to interpret policies, procedures and regulatory requirements and apply them consistently.

• Excellent stakeholder management and communication skills.

• A continuous improvement mindset with a track record of strengthening processes, controls or service outcomes.