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Job Description:

Lead the LATAM Pricing Operations shared-services backbone, centralizing and standardizing operational execution while Business Units retain ownership of pricing strategy, customer price setting, and commercial decisions. The role manages end-to-end pricing ERP and sales deal management activities, an operational team, SOX control execution, and a transformation agenda focused on automation, data programming, simplification, scalability, and business continuity.

Key Responsibilities:

1. Pricing ERP and Core Process Ownership

• Own operational execution across base prices, portfolio definition, price-code setting, ERP price creation and maintenance, system contract management, overrides, and pricing dispute workflows.
• Ensure accurate and timely execution across supported countries, entities, channels, customer hierarchies, and sold-to structures.
• Coordinate dependencies with Master Data, Finance, Commercial, Deliver, IT, and BU Pricing teams, with clear requestor, approver, and executor responsibilities.
• Maintain process documentation, standard work, backup coverage, knowledge transfer, and business-continuity plans for critical pricing operations.

2. Sales Deal Management Operations

• Lead the operational lifecycle of approved customer negotiations, from intake and validation through ERP upload, contract maintenance, effective-date control, monitoring, and closure.
• Administer workflow queues and service levels, prioritize closing-period and business-critical requests, and provide transparent status reporting to stakeholders.
• Monitor exceptions, incomplete requests, approval gaps, duplicate agreements, expired conditions, and execution discrepancies; drive resolution with accountable owners.
• Preserve BU authority for commercial negotiation and approval while ensuring compliant, accurate, and traceable system execution.

3. Automation, Data Programming and Simplification

• Build and execute a multiyear automation roadmap that reduces manual activities, cycle time, rework, and key-person dependency across Pricing Operations.
• Use data-programming and analytics capabilities such as SQL, Python, Power Query, Power BI, workflow automation, APIs, or approved equivalent platforms to automate validations, reconciliations, controls, and reporting.
• Design exception-based operations, automated quality gates, audit trails, alerts, and dashboards for pricing transactions and controls.
• Partner with IT and process owners to translate business requirements into scalable ERP enhancements, workflow solutions, and controlled deployments with testing and hypercare.

4. SOX Controls, Compliance and Audit Readiness

• Own the operational execution and evidence quality of pricing-related SOX controls, including access, approval, completeness, accuracy, change, and reconciliation controls as applicable.
• Embed controls into workflows and system logic wherever feasible, replacing retrospective manual checks with preventive or automated controls.
• Maintain complete, timely, and retrievable documentation for internal audit, external audit, and compliance reviews; remediate findings through sustainable root-cause solutions.
• Monitor segregation of duties, approval matrices, override governance, emergency changes, and high-risk exceptions, escalating control failures promptly.

5. Team Leadership and Service Management

• Lead, coach, and develop a regional operational team with clear roles, objectives, backup coverage, capability plans, and performance expectations.
• Operate through a centralized intake and workflow model with documented SLAs, escalation paths, workload balancing, and service-performance reviews.
• Create a continuous-improvement culture using process mapping, root-cause analysis, standard work, automation backlogs, and benefits tracking.
• Build trusted relationships across Business Units while protecting capacity for regional priorities and avoiding uncontrolled local process variation.

Required Qualifications:

• Minimum of 5 years of progressive experience in Sales Deal Management, Commercial Operations, Pricing, Revenue Growth Management, Finance, or related commercial functions, including demonstrated experience leading teams and regional or multi-country initiatives.
• Proven expertise in managing complex commercial deals and contracting processes, including deal structuring, pricing and discount governance, profitability assessment, approvals, tender/business-case support, and execution through the full deal lifecycle.
• Strong understanding of commercial and financial value drivers, with the ability to evaluate price, volume, mix, margin, contractual terms, and other deal economics to support sustainable and profitable growth.
• Demonstrated ability to establish and lead deal governance, including approval frameworks, escalation mechanisms, decision rights, compliance controls, and disciplined execution across countries and business units.
• Strong experience working across Commercial, Finance, Pricing,  Contracting, Customer Service, and other enabling functions to accelerate deal execution while appropriately managing financial, operational, and compliance risks.
• Strategic business partnering capabilities, with the ability to engage senior commercial leaders and serve as a trusted advisor on high-value opportunities, complex negotiations, commercial trade-offs, and investment decisions.
• Strong analytical and problem-solving capabilities, with the ability to translate complex customer and business requirements into commercially sound deal structures, scenarios, recommendations, and clear decision-making alternatives.
• Proven ability to operate effectively in a highly matrixed regional organization, influencing without direct authority, driving accountability, and aligning diverse stakeholders across LATAM markets and leadership levels.
• Strong process excellence and digital mindset, with experience simplifying and standardizing deal-management workflows, improving cycle times, increasing visibility through dashboards and KPIs, and leveraging automation and digital tools where appropriate.
• Executive communication and stakeholder management skills, with the ability to synthesize complex commercial issues into concise, actionable recommendations for General Managers, Commercial Leaders, Finance Leaders, and executive governance forums.

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