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• Full-time, 2 Year Fixed Term role,  located on the Darlington Campus, at The University of Sydney Business School
• Work with key student stakeholders and support the strategic and operational direction of education operations within the School
• Base Salary HEO 9, $152,045 p.a. - $160,430 p.a. + 17% superannuation

About the opportunity

The University of Sydney Business School is seeking an experienced Manager, Online Student Experience to lead the design, implementation, and evaluation of the support model for online post-experience postgraduate students, from initial central referral through to graduation. They establish the operating model, procedures and digital infrastructure that support an effective online student experience and lead a team of specialists in the development and delivery of the end-to-end online student journey. They provide strategic advice to Faculty executive and committees on the performance and long-term placement of the service.

Your key responsibilities will be to:

• lead end-to-end support frameworks for online postgraduate students, from enrolment through to graduation
• oversee onboarding, student support, and retention initiatives for online postgraduate programs
• partner with academic leaders to align student experience strategies with curriculum and faculty needs
• use predictive analytics to identify at-risk students and implement targeted support interventions
• mentor, and develop a high-performing team, fostering a culture of agility, empathy, and continuous improvement.

About you

We are seeking an exceptional Manager, Online Student Experience, who possesses:

• a postgraduate qualification in a relevant field or an equivalent combination of training and experience
• expertise in designing user-centred education services, resources and experiences, leveraging innovative technologies and frameworks
• strong project management, process improvement, data analysis and technology-enabled administration skills
• proven leadership experience, including staff supervision, mentoring and team development
• excellent communication, stakeholder engagement, negotiation and influencing skills
• demonstrated ability to build effective partnerships and collaborative relationships
• strong problem-solving, judgement and decision-making capabilities
• highly organised with excellent time management skills and the ability to manage competing priorities in a fast-paced environment.

Work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations 

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University.  Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, addressing the below two questions below, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

Please address the below questions in no more than 200 words per question:

• Tell us about a service or user journey you have redesigned or significantly improved. How did you map the end-to-end journey, identify opportunities for improvement, and translate your findings into changes to the service or operating model?
• Describe a time you designed or implemented a service or process involving multiple stakeholders with different priorities. How did you build alignment, navigate competing views and move the work through to implementation?

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Helen Efstathiou, Recruitment Consultant, Recruitment Operations on +61 2 8627 7137 or by email [email protected]

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

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