The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Develop an effective training plan and review training plans periodically with department director.      

• Establishes patient transportation training objectives and recommends strategic training plans.

• Interpret bi-weekly productivity financial reports and Press Ganey Patient Satisfaction Surveys. 

• Interpret satisfaction domain reports, transportation courtesy scores and establish improvements.

• Perform as the department primary preceptor and orientates staff to the department. 

• Trains, reviews, coaches, and performs statistical analysis in support of patient flow/throughput while observing transporter performance expectations.

• Observe system-wide support needs to ensure a smooth, accurate and efficient patient transport is accomplished for all patients using wheelchairs, stretchers, specialty beds and traction equipment to and from ancillary departments and patient nursing units.

• Train staff in support of discharge/transfer patients and maneuvering of patients on wheelchairs and stretchers, including post mortem transport. 

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• Associate’s degree in business, healthcare or other related field required. 

• Bachelor’s degree preferred

• Completion of National Association Transport Healthcare Management (NAHTM) Instructor Level 1 Training Course required within 1 year of employment

Work Experience: 

• 1 year of experience as a Supervisor in Support Services required 

• 2 years of prior hospital experience required

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Must be able to meet requirements for CPR for Healthcare Provider, Nonviolent Crises Intervention (NCI) training and Restraints, Seclusion and Safety devices. 

• Ability to regulate flow meter on E-Cylinder. 

• Some heavy lifting may be required. 

• Must have good problem solving skills, organizational skills, flexibility, strong interpersonal skills, and ability to quickly assess situations and respond promptly and appropriately. 

• Demonstrated competency with respect to the age specific physiological, developmental and spiritual needs of the patients typically served.

Physical Requirements: 

• Ability to move about the health system as necessary. 

• May require moderate to heavy lifting including use of patient evacuation equipment. 

• Ability to stand, walk and/or bend for prolonged periods of time. 

• Speech, visual and auditory acuity are essential for communication. 

• Position may involve skin, eye, mucous membrane, or parenteral contact with blood. 

• Ability to assume awkward positions related to patient transport.