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The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

What You Will Do
The Manager of Operational Excellence is a key organizational resource for driving performance improvement across the organization. The Manager's purpose it to advance the agenda for bringing innovation and quality improvement thinking into the organization. The Manager assists entity leadership in promoting and leading the implementation of lean improvement methodology across the organization. Activities are undertaken and executed in support of organizational goals and are accountable for providing process improvement solutions to meet internal and external customer expectations. The Manager will focus on business and service line opportunities, as well as operational performance in publicly reported metrics. The position is accountable for developing a department of experts who can lead the organization through major change and improvement initiatives. This position requires a leader comfortable in challenging the status quo, with expertise, knowledge, and experience in Lean improvement methodologies and organizational transformation.

Required Qualifications

• 7 Years Experience applying and implementing Lean and/or Six Sigma/Quality strategies with a healthcare related consulting organization, hospital or medical group with proven leadership abilities.
• Healthcare industry knowledge and experience.
• Experience coaching and mentoring senior executives in the application of Lean to daily management systems, strategic planning, visual management, leader standard work, gemba walking and other aspects supporting the executive role in Lean Management.
• Supervisory experience.
• Experience in Change Management-leader and developer of future change agents.

Preferred Qualifications

• Six Sigma Green Belt Certification - Various-No accreditation board -PREFERRED

Other Qualification Requirements

• Master's degree in Business Administration, Healthcare Administration, or related; or Bachelor's degree and 2 years experience in performance improvement (operational, quality, processes, Lean) or related area may substitute for the Master's degree. - REQUIRED

Essential Functions

• __Key Responsibilities__
  • Directs the department and advances the agenda for bringing innovation and quality improvement thinking into the organization as another methodology of improvement
  • Directs and provides oversight of performance improvement strategy in collaboration with the entity executive team
  • Directs and oversees the development, implementation and monitoring of continuous improvement efforts/programs across the organization
  • Develops and/or encourages new ideas/approaches to foster continuous improvement across the organization
  • Ensures the highest quality of services and top decile performance is being rendered to patients and promotes processes and services which are produced in a cost effective manner
  • Manages complex improvement projects that may include multiple line of business and/or departments
  • Manages the efforts of direct and indirect reports and collaborates with, provides guidance to and influences employees, leaders and physician partners
  • Advises senior management on the latest industry trends, developments, and best practices
  • Responsible for education and promotion of Lean thinking across the organization
  • Develops, trains, and manages the implementation of training programs
  • Apply relevant best practice process models to core business processes that are not achieving organization benchmarks
  
• __Strategic and Critical Thinking__
  • Partner with executive and senior leadership with the strategic plan
  • Develops implementation and change management strategies
  • Makes recommendations to senior leaders on opportunities for future value stream/improvement opportunities in alignment with strategic goals
  • Oversees and directs the implementation of the lean daily management system to support sustainability and continuous process improvement
  • Teaches, mentors and coaches leadership teams in establishing and maintaining strategic focus areas, linked measurement system and checking process to execute the work
  • Creates and fosters change in a rapid, positive, proactive manner
  • Promotes the use of critical thinking skills and uses lean tools/skill sets to help solve problems
  
• __Operational Excellence__
  • Oversees performance improvement opportunities across entity
  • Continuously seeks, evaluates, implements and measures process improvements and application of new methodologies and techniques across the organization
  • Responsible for interfacing and communicating with key leaders regarding performance, progress on implementing key drivers on transformation timeline, and works with team members to remove barriers to optimize performance
  • Develops and monitors action plans to ensure department is meeting targets and goals
  • Provides development of systematic methods for best practice implementation and educates staff for consistent operational excellence.
  • Leads the department to work collaboratively throughout the system to continuously evaluate, monitor and improve processes using lean tools and methodologies
  
• __People Excellence__
  • Drive a front line improvement philosophy across the organization focused on employee and physician engagement
  • Coach and develop senior leaders, managers, physician leaders, and all level of leadership in lean skills and the lean daily management system
  • Support organizational leadership teams to develop employee engagement by use of development training and front line improvement
• __Focused Improvement Projects__
  • Facilitates process improvement activities/design work with entity executives, process owners and subject matter experts to enable improvement and understanding across cross-functional areas and drive key business requirements for system improvement
  • Provides project leadership and lean expertise to stakeholders in the development of project scope (including deliverables, key activities, timelines, and resource management)
  • Directs activities and leads collaboration across departments to achieve project objectives
  • Plans, organizes, directs, monitors, and adjusts processes and interventions to ensure effectiveness
  
• __Leadership:__
  • Directs the activities of the department in developing the infrastructure, training and implementation resources to enable sustained performance improvement in key strategic areas
  • Leads, supports and manages the day-to-day operations and development of the department
  • Coaches and develops direct reports to grow their lean technical and consulting skills
  • Oversees and directs multiple performance improvement projects concurrently
  • Establishes strong relationships across both internal and external leadership to deliver project results including identifying and breaking down barriers/obstacles, collaborating with key players to influence change
  • Manages the operational annual budget for responsible departments; provides oversight to ensure compliance with approved budgetary limits
  

Knowledge, Skills, and Abilities

• Strong leadership, organizational and project management skills-project management and performance improvement knowledge, as well as strong facilitation, relationship, team and consensus building skills required.
• Knowledge and experience with application of Lean Six Sigma methodologies.
• Requires strong dynamic speaking experience in large and small groups
• Excels in planning and facilitating team to a common vision and developing strategies and plans to accomplish objectives.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class