Reports To

^{Senior Manager - AI & IT}

What You Will Be Doing

As the Manager — IT & Network, you will own and operate the IT helpdesk and network services ChargePoint. You will lead a team of IT engineers, network engineers, and helpdesk staff to deliver reliable, secure, and well-managed technology services that keep the business running.

You will be responsible for the day-to-day management of enterprise IT operations — from end-user computing and service desk performance to network availability, security posture, and vendor coordination. You will work closely with global IT and Information Security leadership to align operations with company-wide standards and initiatives.

This role requires someone who is hands-on with infrastructure and security technologies, comfortable managing teams, and able to balance operational demands with improvement projects.

What You Will Bring to ChargePoint

• Lead and mentor the IT and helpdesk team, setting performance targets, managing workload, and conducting regular reviews.
• Own the company's cybersecurity posture across endpoints, applications, identity, and networks.
• Oversee network infrastructure — LAN, WAN, Wi-Fi, VPN, and internet connectivity — ensuring high availability and performance.
• Drive automation initiatives using Python scripts and tools to reduce manual tasks, improve monitoring, and enhance reporting.
• Oversee device lifecycle management, IT asset inventory, and enterprise device standards
• Coordinate with global IT teams on Microsoft 365 administration, identity management, and cloud infrastructure.
• Manage vendor relationships for IT procurement, service contracts, and SLA tracking.
• Monitor network and security events using SIEM and monitoring tools; respond to and escalate incidents as needed.
• Maintain documentation for network diagrams, SOPs, asset inventory, and configuration baselines.
• Drive infrastructure improvement projects — capacity planning, technology refresh, and process optimization.

Requirements

• 10+ years of experience in IT infrastructure, network engineering, or IT operations, with at least 3 years in a people management role.
• Strong working knowledge of enterprise networking — routing, switching, VLANs, VPN, SD-WAN, and wireless technologies.
• Hands-on experience with firewalls and network security platforms such as Fortinet, Palo Alto, Cisco ASA, or Meraki.
• Experience managing Okta, Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Entra ID (Azure AD).
• Working knowledge of server and virtualization technologies — VMware, Hyper-V, Windows Server, and Active Directory.
• Understanding of ITIL processes — incident, change, and problem management.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Strong communication skills with the ability to work across time zones and with global teams.
• Relevant certifications such as CCNA, NSE4, PCNSE, ITIL Foundation, or Microsoft certifications (good to have).
• Experience with cloud platforms — AWS or Azure — including basic administration and connectivity (good to have).
• Exposure to compliance frameworks such as ISO 27001, SOC 2, or PCI-DSS (good to have).

Location

Bangalore, Gurgaon, India