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Job Responsibilities:

Job Title: Senior Project Manager
Department: Project Management
Reports To: Operations Squad Lead

MAIN PURPOSE OF JOB

The Senior Project Manager (SPM) will both manage accounts directly assigned to them (project planning, execution, tracking, delivery and closure using Welocalize standard processes and tools) and will support the Operations Squad Lead in large enterprise accounts.

A SPM will own relationships with the customer at the project level and work closely with Welocalize account directors and production teams to optimize delivery, client satisfaction, quality and profitability.

The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Project Manager:

• Supervision and leadership of global teams (including internal and external, direct and indirect reports)
• Preparation, analysis and implementation of project plans following the Welocalize standards for project Management, i.e. Project Start Standards, Workflow and Completion; updating project status, invoice approvals, updating client information, etc.
• Creation of project schedules, project estimates, and proposals for customer approval
• Risk assessment and strategic planning of activities to minimize potential issues
• Operating with a medium level of support, incl. recognition and escalation in a timely manner of any issues beyond their control
• Establishing strong relationships with both internal and external stakeholders, incl. colleagues in other departments, vendors, etc. Working collaboratively on project and client objectives with other involved stakeholders
• Building and maintaining strong relationships with customer contacts at the project and program level, with measurable success in customer ratings
• Working with the production team in the continuous improvement of project delivery, profitability, and efficiency/automation
• Effective and timely communication with all stakeholders involved in the project(s), incl. clients, production business units, etc.
• Ensuring all finance systems data is accurate and kept up to date
• Reporting, incl. Weekly Project Status reports, Budget to Actual, Time Management, and Client/Vendor related issues to other involved stakeholders.
• Ensuring profit of project is maintained through the management of margin
• Planning, preparing & running quarterly business reviews with clients face-to-face
• Development and preparation of process documents where required
• Management of QA projects, incl. resource management, defect management, reporting, etc.

REQUIREMENTS

Education Level

• Master’s Degree OR Bachelor’s Degree and experience in the industry in lieu of Master’s Degree acceptable

Experience

• Proven track record of Project Management
• Experience working internationally or directly with international product development
• Experience in technology related company
• Proven experience dealing with large clients, accounts, and projects. Track record of success at managing complex eLearning and Multimedia projects is a plus.
• Experience in authoring client documents such as SOW’s, proposals, processes and ‘post mortems’
• Proven track record of active participation in development of processes and ideas
• Proven track record of active participation in new client sales cycles, incl. presentations, analysis, recommendations and relationship development
• Experience in managing financial budgets, budget reconciliation and budget reporting
• Experience with Translation Management Systems, i.e. XTM and Smartling

• Experience with AI tools (GPT, Claude, etc.) and with optimizing processes and workflows with AI

Other relevant skills

• Energy and a positive attitude with excellent interpersonal skills.
• The ability to lead large, diverse, virtual teams.
• Excellent Written and verbal communication skills. 
• Strong organizational and problem-solving skills.
• Effective presentation skills.
• Ability to build and maintain strong client relationships
• Ability to manage multiple priorities  in a time-sensitive and deadline-driven work environment
• Must be available to travel for work related commitments.
  

Additional Job Details: