Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Director of Operations, Vinyl Room leads all daily operations for the Vinyl Room at House of Blues Las Vegas. This role provides strategic and hands-on leadership across team development, member and VIP experience, programming, venue standards, financial performance, and operational execution.

WHAT THIS ROLE WILL DO

Team Leadership & Operations

• Recruit, onboard, train, develop, and manage Vinyl Room managers and hourly team members.
• Establish clear performance expectations and lead coaching, performance management, conflict resolution, discipline, and terminations in accordance with company standards.
• Ensure compliance with workplace standards, policies, and responsible alcohol-service requirements.
• Lead floor operations and maintain clear, consistent communication across the Vinyl Room team and venue leadership.
• Participate in weekly operations calls and oversee weekly recaps, dining-tracking sheets, inventory reporting, and nightly operations reports.
• Direct purchasing, receiving, and weekly inventory processes.

Guest Experience & Membership

• Deliver elevated service and recognition for Vinyl Room members, Live Nation executives, VIPs, and special guests.
• Serve as a senior operational resource for members throughout their Vinyl Room and House of Blues experience.
• Ensure special events and member experiences are executed to the highest standards and guest satisfaction.
• Oversee guest relations, membership fulfillment, and membership renewal efforts.
• Maintain all House of Blues and Vinyl Room hospitality, service, and presentation standards.
• Stay current on nightlife industry trends, promotions, and guest-experience best practices.

Revenue Growth & Financial Performance

• Lead Food & Beverage COGS, controllable expenses, and labor management to meet budget guidelines.
• Develop and execute short- and long-term plans for revenue growth and cost-control initiatives.
• Own the unit’s P&L performance and drive results that meet or exceed budget expectations.
• Create and execute nightly programming that increases guest count, member engagement, and incremental sales.
• Partner with VIP Services and the sales team to execute revenue-generating initiatives.
• Develop programming opportunities both in-house and with external promoter partners to grow member usage and revenue.

Venue Atmosphere & Facility Standards

• Create and maintain the high-energy, premium atmosphere expected of the Vinyl Room.
• Ensure lighting, sound level, music selection, furniture placement, décor, and overall presentation meet Vinyl Room standards.
• Oversee facility maintenance, repairs, cleanliness, and physical-plant needs.
• Maintain a polished, safe, and guest-ready environment at all times.

WHAT THIS PERSON WILL BRING

Required Qualifications

• High school diploma or equivalent.
• Minimum of two years of supervisory experience; leadership experience in hospitality, nightlife, or live entertainment strongly preferred.
• Experience managing purchasing, receiving, and inventory.
• Previous P&L responsibility and knowledge of basic accounting techniques.
• Strong written and verbal communication skills.
• Demonstrated accountability, sound judgment, dependability, and quality of work.
• Ability to build productive working relationships and develop both self and team members.
• Responsible Alcohol Awareness Training certification, state/county license, or equivalent, as required.
• Ability to maintain organization and focus in a fast-paced environment.
• Professionalism, personal integrity, and a commitment to Live Nation’s mission and values.
• Ability to communicate candidly and respectfully, de-escalate situations, and lead with empathy.

Preferred Qualifications

• Some college coursework completed.
• Three to five years of experience in an upscale restaurant, live music venue, nightclub, or nightlife environment.
• Point-of-sale system experience.

Physical Demands & Work Environment

• Fast-paced, high-energy environment.
• Ability to stand and work for extended periods.
• Ability to lift up to 75 pounds using proper lifting techniques, including liquor pulls and beer kegs.
• Moderate-to-loud noise levels.
• Ability to wear a radio earpiece during scheduled shifts.
• Evenings and weekends are required

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.