Job Description

Lexus of Wilmington is excited to introduce an innovative new opportunity for a Vehicle Technology Specialist—a customer-focused role designed for someone who enjoys technology, connecting with people, and making their experience exceptional.

Forget the pressure of traditional sales! As a Vehicle Technology Specialist, you’ll become a trusted resource for our customers, helping them understand the technology, features, and capabilities of their Lexus while supporting both our Sales and Service teams. You’ll receive comprehensive training, build valuable automotive knowledge, and have a clear path for career growth.

If you’re a self-starter who loves learning, has a passion for delivering outstanding customer service, and is ready to build a career with a company that invests in its people, this could be the opportunity you’ve been looking for!

Ready to put your passion for technology and people to work? Join Lexus of Wilmington and help us create an exceptional Lexus experience—one customer at a time!

Essential Duties:

• Serve as a dedicated customer advocate, playing a crucial role in shaping the customer experience to build brand loyalty
• Acquire and stay up to date with product knowledge on vehicles and technology, to provide comprehensive presentations that demonstrate the “Features and Benefits” of the purchased vehicle, during delivery and the post-delivery “Encore” interaction
• Act as a liaison between the customers and the respective in-store departments including: Sales, Service, F&I and Parts
• Utilize creative marketing and communication strategies in follow-up communication with customers through our CRM system, including email marketing and creating customer training videos
• Assist sales to track and review customer interactions to strive to increase Customer Satisfaction Index (CSI) scores
• Responsible for other duties as assigned and/or required by business need

Qualifications:

• Demonstrated strong verbal and written communication skills to confidently interact with customers; be approachable, a good listener and empathetic

• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results through superior customer service skills
• Ability to work well in a process-driven environment, attention to detail is a must
• Great attitude with a high-energy personality
• 1 year in an upscale, retail or customer-centric environment preferred
• Professional appearance and outstanding work ethic
• High school diploma or GED required
• Must have clean driving record with no more than two moving violations
• Basic MS Office knowledge, computer software, internet proficiency and general mathematic skills
• Ability to work flexible schedule, nights and weekends included

Employee Advantage: We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement, and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program, and more.

MileOne Autogroup is an equal opportunity employer, and we maintain a drug-free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

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