As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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JOB RESPONSIBILITIES

• Counsels all levels of faculty and staff including Sr. Leaders, managers, and Human Resource Business Partners as to the University's leave plans and practices, and related problems and possible options. Interprets and communicates leave policies and procedures and advises as to eligibility, alternative options, taxation implications, etc. Discusses personal or other special problems related to leaves and resolves routine and non-routine issues. May research information to assist legal counsel
• Produces reports, audits claim, evaluates eligibility and entitlements and considers multiple leave options to determine outcomes. Performs audits comparing vendor systems information, pay check information and time and labor information to ensure payment accuracy. Researches and resolves pay issues. Initiates, implements, and processes remittance payments.
• Exercises discretion and independent judgement when identifying claim discrepancies and recommends resolution processes. Directs vendors related to errors discovered and ensures fixes are appropriate per policy and procedure or contracts.
• Prepares, processes, and reviews forms for compliance, accuracy, and completion including medical documentation. Determination of how to classify claims (WC- determine OSHA recordable, medical only or loss time or if multiple claims how to address concurrent DBL and WC claims). Monitors, tracks, and maintains data for reporting requirements. Utilizes multiple systems to analyze claims, trends and desired outcomes including HRMS, Vendor Systems, Excel. Provides routine and ad hoc reporting as required.
• Oversees vendor performance and services. Participates on weekly vendor calls, identifies issues, directs vendor in the appropriate resolution and escalates severe issues to manager.
• Customer Service- performs duties such as but not limited to: Providing timely response to telephone requests, explains disability reporting process to supervisors and employees including T&L in HRMS, follows up with employee/supervisor to secure appropriate documentation, provides assistance with data collection associated with compliance, audits, and general process flows.
• Evaluates ongoing the effectiveness of program, reports observations, and makes recommendations for improvements in leave plans, policies and procedures and vendor contracts. Assists with project work such as benchmarking, file reorganization, transitional work assignment documentation.

REQUIREMENTS

• Associates degree and 3 years' experience in Human Resources or related field; or an equivalent combination of education and experience.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.