Location Address:

8880 Evergreen Blvd Coon Rapids, MN 55433-6040

Date Posted:

November 03, 2026

Department:

16008771 Customer Experience Center Administration

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day/evening shift
• Occasional weekend rotation
• Will work at Customer Experience Center & Commons

Job Description:

Facilitates engaging and impactful learning experiences in a variety of settings using adult learning and facilitation best practices. Creates a positive learning environment and maintains consistent and effective communication with learners and customers across the system. Collaborates with cross-functional teams in Learning and Development and across the organization for content development, implementation, evaluation, and to ensure content remains up to date. Participates in Learning Delivery implementation activities and on project teams.
Principle Responsibilities

• Learning Delivery
  • Facilitates engaging and impactful learning experiences in a variety of settings for clinical and non-clinical roles across the system. Learning experiences may include but are not limited to technical training, clinical education, simulation, new employee orientation, etc.
  • Creates a positive learning environment.
  • Knowledgeable of adult learning and skilled in learning facilitation best practices.
  • Evaluates learner performance and manages the effectiveness of content delivery.
  • Assists with Learning Delivery tasks associated with learning programs such as facilitator onboarding, development and maintenance of system training environment, simulation equipment needs, scheduling needs, etc.
• Analysis, Documentation, and Implementation
  • Collaborates with Learning and Development centers of expertise for consultation, analysis, design, development, implementation, and evaluation.
  • Identifies and explores ways to improve content and facilitation. Shares feedback and suggestions regarding facilitation best practices with Learning Design.
  • Collaborates with stakeholders and Learning Designers to ensure content is up to date.
  • Participates in Learning Delivery implementation activities including but not limited to planning, testing, pilot facilitation and train the trainer.
• Customer Management and Support
  • Maintains positive, consistent, and effective communication with team members, learners, and departments across the system.
  • Provides learner support as needed for go-lives, major system, and workflow changes.
  • Understands and follows the escalation and change management processes.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in education, nursing, or related field or applicable work experience
• 2 to 5 years of experience in Learning and Development

Preferred Qualifications

• May have expertise in education, business area, clinical area, or systems training

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $37.04 to $50.77 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

  

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.