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As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

The Lead Worker for the linens provides general direction to and communicates with the linens crew(s) and performs the full range of dry cleaning and linens duties, under the direction and oversight of the Supervisor. The Lead Worker for linens is responsible for ensuring the linens crew(s) completes daily linens folding, sorting, organizing, labeling and movement to and from the loading docks, staging areas and dormitories, under the direction of the Supervisor. Responsible for completing dry cleaning payment processing, sorting and other related tasks in accordance with contract and customer service standards for the FBI and DEA customers and students.

Primary Duties 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• The Lead Worker for the linens provides general direction to and communicates with the linens crew(s) and performs the full range of dry cleaning and linens duties
• The Lead Worker for linens is responsible for ensuring the linens crew(s) completes daily linens folding, sorting, organizing, labeling and movement to and from the loading docks, staging areas and dormitories
• Responsible for completing dry cleaning payment processing, sorting and other related tasks in accordance with contract and customer service standards for the FBI and DEA customers and students
• Review linens storage areas to ensure a clean and neat appearance, and reports needs for additional supplies, equipment or other recommendations to the Supervisor.

Additional Responsibilities 

• Coordinate cleaning schedules to meet short and long-term goals.
• Train staff in proper linen service and dry-cleaning procedures and equipment usage.
• Secure designated locations, equipment, supply and linen.
• Open, close, lock, and unlock facilities as needed.
• Keep records of work completed.
• Assist team in collection, distribution, loading and unloading of laundry bins located throughout the facility.
• Provide backup/as-needed supports for shuttle van transportation transporting riders, and on-site logistics vehicle operations.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s) 

• Must be able to pass and maintain a Tier 5 FBI Security Clearance. 
• High school diploma or General Educational Development (GED) preferred.
• One (1) year custodial experience required.
• Two (2) years dry cleaning, laundry or custodial experience preferred. 
• Valid driver’s license and good motor vehicle record (MVR) required.

Knowledge, Skills, and Abilities 

• Knowledge of standard linen service and dry-cleaning procedures and equipment.
• Knowledge of the use of Material Safety Data Sheet (MSDS).
• Ability to read and understand labels and instructions.
• Strong commitment to high level of service and quality standards.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to coach, motivate, develop and lead teams.
• Ability to plan and organize.
• Ability to work well under pressure and meet deadlines.
• Ability to build rapport and teams to achieve a common purpose.  
• Ability to think objectively and solve problems.  

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to handle equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. 

Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent works on a daily basis with dangerous and toxic cleaning products that can be very harmful to one’s health if not properly utilized. The incumbent also regularly cleans up blood, saliva and other bodily fluids that are unpleasant to deal with. The condition of washrooms is often unpleasant.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information