Key Responsibilities:

1. Operational Excellence: Leading and managing the FINOPS team to focus on the key tasks below: 

• Coordinate with internal and external stakeholders to execute FINOPS tasks including rate management, service-to-charge consolidation, Accounts Receivable & Accounts Payable follow-up in a professional and pro-active manner.
• Ensure all FINOPS activities are conducted in compliance with SOPs/IOPs and audit requirements.
• Take ownership of customer/carrier issues and resolve them in a timely and responsible manner.
• Closely monitor and coordinate with stakeholders to achieve and sustain FINOPS KPIs.
• Identify process gaps and drive continuous improvement and automation initiatives to enhance service delivery.
• Support and/or lead other relevant tasks and projects as assigned by management.

2. Leadership & People Management

• Lead, coach, and support team to ensure effective performance, collaboration, and individual development.
• Set clear team goals and KPIs aligned with organizational objectives.
• Monitor team performance regularly and provide constructive feedback, coaching, and mentorship.
• Drive a culture of accountability, continuous learning, and process excellence.
• Motivate and inspire team members to achieve their potential.
• Proper resource and planning arrangement.

3. Stakeholder Management

• Serve as the main point of contact between key internal and external stakeholders (e.g. GSC FINOPS, PTP, CX, Finance, Customers, Carriers).
• Proactively engage stakeholders to align expectations, resolve escalations, and improve cross-functional collaboration.

4. Performance & KPI Management

• Analyze and monitor FINOPS KPIs to identify issues and implement corrective actions.
• Deeply involved in weekly/monthly KPI review meetings with GSC FINOPS and BCO team.

Qualification/s:

• Bachelor's degree in Logistics, Supply Chain, Finance, or a related field.
• 3+ years of relevant experience in FINOPS or similar functions; experience in a supervisory or team lead role is preferred.
• Strong knowledge of FINOPS processes, controls, and KPI management.
• Proficient in Microsoft Office Suite (especially Excel and PowerPoint); Power BI or automation tools (e.g. Power Automate, VBA, Macros) is a plus.
• Fluent in English, both written and verbal.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to lead by example, coach team members, and foster a high-performance culture.
• High level of integrity, accountability, and a continuous improvement mindset.
• Comfortable working under pressure and managing multiple priorities

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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