Overview

The Lead, Facilities Management will serve as a senior subject matter expert responsible for leading key facility operations and Integrated Facility Management (IFM) programs across Scout Motors’ growing real estate portfolio. Reporting to the Manager, Facilities & Construction, this role will steer facility service delivery, vendor performance, operational improvement, and related workplace infrastructure programs to support service reliability, financial discipline, regulatory compliance, and a positive employee experience. 

The role will serve as a key integration point between internal business partners, site stakeholders, maintenance resources, and external service providers. Working with a high degree of autonomy, the Lead will translate business and operational requirements into scalable facility solutions, establish consistent service standards, resolve significant and unique operational issues, exercise independent judgment where solutions require evaluation of operational and business intangibles, and support effective delivery across Scout’s portfolio. The role will influence diverse stakeholders and contribute to company objectives through facility strategies and programs that may impact the broader Administration function. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Facility Operations & IFM Program Management 

• Lead the administration, performance, governance, and continuous improvement of Integrated Facility Management programs across Scout locations, establishing approaches that support company objectives and may impact the broader Administration function. 
• Steer IFM mobilization, transition planning, service-provider onboarding, operational readiness, and stabilization activities for new and existing facilities. 
• Establish and maintain facility service standards, governance routines, escalation paths, operating procedures, and performance expectations to support consistent service delivery across the portfolio. 
• Serve as a senior subject matter expert for facility operations and workplace infrastructure programs, conveying advanced information and providing guidance to internal stakeholders, project teams, and external service providers. 
• Oversee facility service categories, including building services, maintenance coordination, workplace support, waste and recycling, and other outsourced facility services. 
• Lead CMMS and work-order governance for facility programs, using service-level, preventive-maintenance, backlog, and performance data to drive operational improvement. 
• Lead selected facility improvement, space reconfiguration, tenant improvement, and small works initiatives from planning through implementation, coordinating internal stakeholders and external providers to minimize business disruption. 
• Partner with Security, IT, HR, EHS, Procurement, Finance, Legal, Real Estate, Workplace Services, and site leadership to deliver integrated facility solutions, persuade diverse stakeholders, and support operational readiness. 

Vendor & Contract Management 

• Lead governance and performance management of IFM providers and other external facility service partners. 
• Develop scopes of work, service-level expectations, performance standards, and key performance indicators for facility contracts and service categories. 
• Monitor provider performance through established metrics, scorecards, stakeholder feedback, and service reviews, exercising independent judgment to drive corrective action and continuous improvement where expectations are not met. 
• Lead vendor onboarding, performance reviews, issue resolution, service recovery, and improvement initiatives to maintain reliable and effective facility operations. 
• Partner with Procurement, Legal, and Finance on sourcing, contract development, renewals, commercial issues, and other activities supporting facility service-provider relationships. 

Operational Improvement & Cross-Functional Integration 

• Drive consistency, standardization, and operational excellence across facility management programs and locations. 
• Analyze facility performance trends, utilization, service data, stakeholder feedback, and less-defined operational factors to identify opportunities to improve facility utilization, service delivery, operational efficiency, sustainability performance, and employee experience in partnership with Real Estate, Workplace Services, Sustainability, and other stakeholders. 
• Engage business and site stakeholders to understand operational requirements, evaluate competing priorities and intangibles, and translate them into practical, scalable facility solutions. 
• Serve as an escalation point for significant facility service issues and disruptions, independently coordinating cross-functional response, stakeholder communication, remediation, and service recovery. 
• Support emergency response, life safety, business continuity, and other facility-impacting events in partnership with Security, EHS, IT, service providers, and site leadership. 

Performance, Financial Management & Compliance 

• Develop and maintain program reporting, dashboards, performance metrics, and operational scorecards to provide visibility into facility service performance and improvement priorities. 
• Prepare reports, recommendations, and executive-level presentations for leadership reviews, budget discussions, operational assessments, and decision-making. 
• Manage financial performance for facility programs, including budget monitoring, forecasting inputs, invoice and purchase-order controls, and variance management. 
• Analyze service costs and vendor spend to identify efficiencies, cost-saving opportunities, and future funding requirements, and recommend actions that support company objectives. 
• Ensure facility programs operate in accordance with company standards, internal policies, contractual obligations, and applicable regulatory requirements. 
• Maintain appropriate service records, operating procedures, compliance documentation, and other information necessary to support effective governance and audit readiness. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Regular business travel to Scout Motors’ facilities will be required. Valid driver's license required. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business Administration, or related field. 
• 12+ years of progressive experience in facilities management, workplace operations, property operations, construction management, or related disciplines. 
• Demonstrated experience independently leading facility programs, vendor relationships, and significant, complex operational initiatives in a multi-site environment. 
• Strong knowledge of facility operations, Integrated Facility Management service models, CMMS platforms, service delivery standards, and major building systems. 
• Experience developing scopes of work, managing service contracts, and driving vendor accountability through performance management and governance. 
• Demonstrated ability to analyze operational and financial information, evaluate risks, competing priorities, and intangible factors, and translate findings into practical actions that may impact the broader function. 
• Strong leadership, stakeholder-management, communication, and problem-solving skills with the ability to convey advanced information and influence diverse vendors and cross-functional teams in a matrixed environment. 
• Ability to operate with a high degree of independence, manage multiple priorities, and respond effectively to urgent, evolving, or uniquely complex operational issues. 
• Experience supporting outsourced IFM models, multi-site operations, or rapidly growing organizations strongly preferred. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Internal leveling code: IC7